Using two different electronic meeting system tools for the same task: An experimental comparison
Journal of Management Information Systems
A comparison of laboratory and field research in the study of electronic meeting systems
Journal of Management Information Systems - Special issue on management support systems
Electronic meeting systems as innovation: a study of the innovation process
Information and Management
A business case framework for group support technology
Journal of Management Information Systems - Special issue: Collaboration technology, modeling, and end-user computing for the 1990s
International Journal of Man-Machine Studies
Future research in group support systems: needs, some questions and possible directions
International Journal of Human-Computer Studies - Special issue: group support systems
Groupware and teamwork
Testing the technology acceptance model across cultures: a three country study
Information and Management
Communications of the ACM
Understanding GDSS in symbolic context: shifting the focus from technology to interaction
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Organizational adoption and diffusion of electronic meeting systems: a case study
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Surfacing Tacit Knowledge in Requirements Negotiation: Experiences Using Easy Win Win
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 1 - Volume 1
What Is Effective GSS Facilitation? A Qualitative Inquiry into Participants' Perceptions
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 1 - Volume 1
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track1 - Volume 1
Fifteen Years of GSS in the Field: A Comparison Across Time and National Boundaries
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track1 - Volume 1
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
A technology transition model derived from field investigation of GSS use aboard the U.S.S. CORONADO
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Collaborative business engineering with animated electronic meetings
Journal of Management Information Systems
Supporting inspections with an electronic meeting system
Journal of Management Information Systems
Lessons from a dozen years of group support systems research: a discussion of lab and field findings
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
Invoking social comparison to improve electronic brainstorming: beyond anonymity
Journal of Management Information Systems - Special section: Information technology and its organizational impact
Group Support Systems: A Descriptive Evaluation of Case and Field Studies
Journal of Management Information Systems
On theory-driven design and deployment of collaboration systems
International Journal of Human-Computer Studies
A conceptual foundation of the thinkLet concept for Collaboration Engineering
International Journal of Human-Computer Studies
Information Technology for Development - Collaboration for knowledge networking in development
Human versus automated facilitation in the GSS context
ACM SIGMIS Database
The wheel of collaboration tools: a typology for analysis within a holistic framework
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Journal of Management Information Systems
Collaborative Business Engineering: A Decade of Lessons from the Field
Journal of Management Information Systems
A collaborative approach for product line scoping: a case study in collaboration engineering
SE'07 Proceedings of the 25th conference on IASTED International Multi-Conference: Software Engineering
ThinkLets: a collaboration engineering pattern language
International Journal of Computer Applications in Technology
Agile product line planning: A collaborative approach and a case study
Journal of Systems and Software
A Collaborative Method for Reuse Potential Assessment in Reengineering-Based Product Line Adoption
Balancing Agility and Formalism in Software Engineering
Bridging gaps by cooperation engineering
Proceedings of the 10th International Conference on Information Integration and Web-based Applications & Services
Principles for effective virtual teamwork
Communications of the ACM - A Direct Path to Dependable Software
Modifiers for Quality Assurance in Group Facilitation
Groupware: Design, Implementation, and Use
Understanding Methodological Differences to Study Convergence in Group Support System Sessions
Groupware: Design, Implementation, and Use
Repeatable Collaboration Processes for Mature Organizational Policy Making
Groupware: Design, Implementation, and Use
Playful Holistic Support to HCI Requirements Using LEGO Bricks
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Journal of Management Information Systems
A social interaction analysis methodology for improving E-collaboration over the Internet
Electronic Commerce Research and Applications
CAiSE'07 Proceedings of the 19th international conference on Advanced information systems engineering
The collaboration engineering approach for designing collaboration processes
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Assessment of facilitators' design thinking
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Implementing the “Design for Emergence” Principle in GDSS
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
A review of patterns in collaborative work
Proceedings of the 16th ACM international conference on Supporting group work
Integrating spatial data and decision models in an e-planning tool
CRIWG'10 Proceedings of the 16th international conference on Collaboration and technology
Evaluating the future of HCI: challenges for the evaluation of emerging applications
ICMI'06/IJCAI'07 Proceedings of the ICMI 2006 and IJCAI 2007 international conference on Artifical intelligence for human computing
Modifiers: Increasing richness and nuance of design pattern languages
Transactions on pattern languages of programming II
Dynamic collaboration: participant-driven agile processes for complex tasks
ACM SIGMIS Database
Modeling collaboration processes to understand and predict group performance
Proceedings of the 1st international workshop on Semantic models for adaptive interactive systems
OCEAN: an ontology for supporting interoperability service utilities in virtual organisations
International Journal of Networking and Virtual Organisations
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
A transfer approach for facilitation knowledge in computer-supported collaboration
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
Beyond GSS: fitting collaboration technology to a given work practice
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
Creating a team building toolkit for distributed teams
CSCWD'05 Proceedings of the 9th international conference on Computer Supported Cooperative Work in Design II
Changing the Perspective: Using a Cognitive Model to Improve thinkLets for Ideation
Journal of Management Information Systems
Designing for light-weight collaboration: the case of interactive citizens' advisory services
DESRIST'10 Proceedings of the 5th international conference on Global Perspectives on Design Science Research
The design and field evaluation of a repeatable collaborative software code inspection process
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
Technical and environmental challenges of collaboration engineering in distributed environments
CRIWG'06 Proceedings of the 12th international conference on Groupware: design, implementation, and use
Analyzing the roles of PDA in meeting scenarios
CRIWG'06 Proceedings of the 12th international conference on Groupware: design, implementation, and use
The intellectual development of the technology acceptance model: A co-citation analysis
International Journal of Information Management: The Journal for Information Professionals
Proceedings of the 12th International Conference on Knowledge Management and Knowledge Technologies
Towards an overarching classification model of CSCW and groupware: a socio-technical perspective
CRIWG'12 Proceedings of the 18th international conference on Collaboration and Technology
International Journal of e-Collaboration
International Journal of Decision Support System Technology
Participation in ICT-Enabled Meetings
Journal of Organizational and End User Computing
A Systemic Framework for Accelerating Collaboration-Centered Knowledge Management Strategy
International Journal of Strategic Information Technology and Applications
Facilitation Roles and Responsibilities for Sustained Collaboration Support in Organizations
Journal of Management Information Systems
Facilitating Team Processes with Recommender Systems: A Behavioral Science Perspective
Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies
The development and application of a community maturity model
International Journal of Information Technology and Management
Applying collaborative process design to user requirements elicitation: A case study
Computers in Industry
Cooperative games and their effect on group collaboration
DESRIST'13 Proceedings of the 8th international conference on Design Science at the Intersection of Physical and Virtual Design
Journal of Systems and Software
Hi-index | 0.00 |
Field research and laboratory experiments suggest that, under certain circumstances, people using group support systems (GSS) can be significantly more productive than people who do not use them. Yet, despite their demonstrated potential, GSS have been slow to diffuse across organizations. Drawing on the Technology Transition Model, the paper argues that the high conceptual load of GSS (i.e., understanding of the intended effect of GSS functionality) encourages organizations to employ expert facilitators to wield the technology on behalf of others. Economic and political factors mitigate against facilitators remaining long term in GSS facilities that focus on supporting nonroutine, ad hoc projects. This especially hampers scaling GSS technology to support distributed collaboration. An alternative and sustainable way for organizations to derive value from GSS lies in an approach called "collaboration engineering": the development of repeatable collaborative processes that are conducted by practitioners themselves. To enable the development of such processes, this paper proposes the thinkLet concept, a codified packet of facilitation skill that can be applied by practitioners to achieve predictable, repeatable patterns of collaboration, such as divergence or convergence.A thinkLet specifies the facilitator'schoices and actions in terms of the GSS tool used, the configuration of this tool, and scripted prompts to accomplish a pattern of collaboration in a group. Using thinkLets as building blocks, facilitators can develop and transfer repeatable collaborative processes to practitioners. Given the limited availability of expert facilitators, collaboration engineering with thinkLets may become a sine qua non for organizations to effectively support virtual work teams.