Managing organizational innovation: the evolution from word processing to office information systems
Managing organizational innovation: the evolution from word processing to office information systems
A foundation for the study of group decision support systems
Management Science
Systems that support decision makers: description and analysis
Systems that support decision makers: description and analysis
On the effectiveness of decisional guidance
Decision Support Systems
ICIS '99 Proceedings of the 20th international conference on Information Systems
Intelligent Facilitation Agent for Online Web-Based Group Discussion System
IEA/AIE '02 Proceedings of the 15th international conference on Industrial and engineering applications of artificial intelligence and expert systems: developments in applied artificial intelligence
Providing Decisional Guidance for Multicriteria Decision Making in Groups
Information Systems Research
Supporting group performance during stakeholder analysis: the effects of alternative computer-based designs
Automated facilitation of electronic meetings
Information and Management
A Language Technology Toolset for Development of a Large Group Augmented Facilitation System
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1 - Volume 1
Investigating the Moderators of the Group Support Systems Use with Meta-Analysis
Journal of Management Information Systems
The Effects of Decision Guidance and Problem Modeling on Group Decision-Making
Journal of Management Information Systems
Effects of Group Support Systems and Content Facilitation on Knowledge Acquisition
Journal of Management Information Systems
Collaboration Engineering with ThinkLets to Pursue Sustained Success with Group Support Systems
Journal of Management Information Systems
Facilitation Roles and Responsibilities for Sustained Collaboration Support in Organizations
Journal of Management Information Systems
Facilitating Team Processes with Recommender Systems: A Behavioral Science Perspective
Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies
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Many group support systems (GSS) are currently being used with the help of a human facilitator who guides the group members through their use of the decision models. Another way to guide the use of these systems is to embed some facilitation mechanisms into the GSS itself (i.e., automated facilitation). Using the Adaptive Structuration Theory, this study investigated the tradeoffs associated with human facilitation and automated facilitation. Groups using a multicriteria decision model in the context of a resource allocation task were exposed to one of two experimental conditions: (1) human facilitation, or (2) automated facilitation. Results indicated that automated facilitation, embedded in the GSS, was as effective as human facilitation in enhancing the faithfulness of appropriation of the technology.