HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 7 - Volume 7
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
A technology transition model derived from field investigation of GSS use aboard the U.S.S. CORONADO
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Flaming in the electronic classroom
Journal of Management Information Systems
Journal of Management Information Systems
Collaboration Engineering with ThinkLets to Pursue Sustained Success with Group Support Systems
Journal of Management Information Systems
International Journal of Human-Computer Studies
Studying organizational collaboration: lessons learned
Proceedings of the 14th European conference on Cognitive ergonomics: invent! explore!
Organizational collaboration: effects of rank on collaboration
Proceedings of the 14th European conference on Cognitive ergonomics: invent! explore!
Supporting group decisions by mediating deliberation to improve information pooling
Proceedings of the ACM 2009 international conference on Supporting group work
Visualization of Group Members' Participation
Social Science Computer Review
Group awareness and self-presentation in the information-exchange dilemma: an interactional approach
CSCL'07 Proceedings of the 8th iternational conference on Computer supported collaborative learning
Leveraging Crowdsourcing: Activation-Supporting Components for IT-Based Ideas Competition
Journal of Management Information Systems
Representing process variation with a process family
ICSP'07 Proceedings of the 2007 international conference on Software process
Evaluating web conferencing tool effectiveness
Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
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Early efforts to design and deploy collaboration systems were more art than science, but they produced some solid successes. Commercial groupware products now support millions of collaborations per year. Under certain circumstances teams that use group support systems perform far better than groups that do not. However, as impressive as the achievements are in this field, we can do better. A rigorous theoretical approach to the design of collaboration technology and process can lead us to non-intuitive design choices that produce successes beyond those possible with an intuitive, seat-of-the-pants approach. This paper explains the simple structure of a rigorous scientific theory and offers examples of theory-driven design choices that produced substantial benefits. It then differentiates rigorous theory from several classes of theory that have intuitive appeal, but cannot inform design choices. It concludes that the logic of the theory-driven design approach suggests that the most useful focus for collaboration technology researchers would be the technology-supported work-process, rather than just the technology.