The hidden messages in computer networks
Harvard Business Review
Computer-mediated communication system network data: theoretical concerns and empirical examples
International Journal of Man-Machine Studies
Electronic meeting system experience at IBM
Journal of Management Information Systems - Special issue: Decision support and knowledge-based systems
The XXII self-assessment: the ethics of computing
Communications of the ACM
Communications of the ACM - Special issue on computer graphics: state of the arts
Computer-mediated communication, de-individuation and group decision-making
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Managing user perceptions of email privacy
Communications of the ACM
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Learning with GSS: A Case Study
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Technology Supported Cooperative Learning in Secondary Education
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Re-engineering the classroom: a field study of computer-supported collaborative learning
Re-engineering the classroom: a field study of computer-supported collaborative learning
The Electronic Classroom on Fire: Why it happens, and how to put out the flames
HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Information Systems Track-Collaboration Systems and Technology - Volume 2
What is chat doing in the workplace?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Collaborative Technology in the Classroom: A Review of the GSS Research and a Research Framework
Information Technology and Management
Flaming in electronic communication
Decision Support Systems
On theory-driven design and deployment of collaboration systems
International Journal of Human-Computer Studies
Effects of Group Support Systems and Content Facilitation on Knowledge Acquisition
Journal of Management Information Systems
The Dynamic Effects of Group Support Systems on Group Meetings
Journal of Management Information Systems
Information and Organization
Anger and flaming in computer-mediated negotiation among strangers
Decision Support Systems
An Exploratory Study of How Technology Supports Communication in Multilingual Groups
International Journal of e-Collaboration
Group Support Systems and Action Research: An Empirical-Action Research Cycle
International Journal of Strategic Information Technology and Applications
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Research has shown that group support systems (GSS) can be used to substantially improve learning at all levels of formal education. However, some instructors are reluctant to adopt GSS because they are concerned that learners will engage in flaming, or verbal attacks intended to offend either persons or organizations and often characterized by profanity, obscenity, and insults. This paper posits that flaming is caused by hostility engendered by a perception that vested interests have been or are about to be violated. It further posits that the relationship between hostility and flaming is moderated by personal values and risk of reprisal. A longitudinal experiment is presented that provides empirical support for the model. The paper then reports five field cases highlighting various strategies used by instructors for reducing or eliminating flaming.