The network nation: human communication via computer
The network nation: human communication via computer
Information systems development and data modeling: conceptual and philosophical foundations
Information systems development and data modeling: conceptual and philosophical foundations
Contexts of uninhibited online behavior: flaming in social newsgroups on Usenet
Journal of the American Society for Information Science
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 4 - Volume 4
Why Western vendors don't dominate China's ERP market
Communications of the ACM - Has the Internet become indispensable?
Globalization and the American IT worker
Communications of the ACM - Bioinformatics
A Mathematical Theory of Communication
A Mathematical Theory of Communication
Flaming in the electronic classroom
Journal of Management Information Systems
Mind your p's and q's: when politeness helps and hurts in online communities
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Mind your Ps and Qs: the impact of politeness and rudeness in online communities
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Hi-index | 0.00 |
Drawing upon Wittgenstein's theory of language games, we apply a pragmatic approach to organizational communication. The study extends current theories of computer-mediated communication, and explores how language actually gets used across media. We conduct a comparative study of face-to-face versus computer-mediated reference transactions in an academic library, and analyze people's use of politeness strategies. The study observes that people use politeness strategies to play different language games across media, and that a dynamic interplay exists among the three constituents of language games: sense making, language use, and forms of life. In particular, we found that: First, people use significantly more negative politeness strategies and fewer positive politeness strategies online than face-to-face. Second, language use influences people's understanding and precedes practical forms of life. Third, CMC is a different form of life than a face-to-face communication. The new online form of life shapes people's sense making and the way they use language, resulting in emerging new grammars of CMC. Finally, our findings suggest the interplay among multiple forms of life. This study offers important theoretical and managerial implications for organizational communication and the production and delivery of services in the rapidly expanding digital economy.