In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Fundamental issues of knowledge acquisition: toward a human action perspective of knowledge systems
Fundamental issues of knowledge acquisition: toward a human action perspective of knowledge systems
Research methods in information systems
Research methods in information systems
Information systems research: contemporary approaches and emergent traditions
Information systems research: contemporary approaches and emergent traditions
The effect of medium and task on dyadic communication
ICIS '92 Proceedings of the thirteenth international conference on Information systems
ICIS '92 Proceedings of the thirteenth international conference on Information systems
Information systems development in the emergent organization
Information systems development in the emergent organization
Computer Supported Cooperative Work
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Understanding relationships with attributes in entity-relationship diagrams
ICIS '99 Proceedings of the 20th international conference on Information Systems
ICIS '00 Proceedings of the twenty first international conference on Information systems
Rest in peace, Bill the bot: death and life in virtual worlds
The social life of avatars
SIGCPR '02 Proceedings of the 2002 ACM SIGCPR conference on Computer personnel research
Information Systems Frontiers
Preparing to work in the virtual organization
Information and Management
Electronic Commerce Customer Relationship Management: A Research Agenda
Information Technology and Management
Internet interface design: e-commerce and the user
Internet management issues
Web Site Interface Design: External and Internal Factors
OHS-6/SC-2 Proceedings of the 6th International Workshop and 2nd International Workshop on Open Hypertext Systems and Structural Computing
Cognitive style may mitigate the impact of communication mode
Information and Management
Trust in B2C E-commerce: the New Zealand mäori internet shopper
E-commerce and cultural values
SAICSIT '03 Proceedings of the 2003 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology
Media selection and end-user satisfaction: an empirical study of help-desk using SERVQUAL
Computing information technology
E-mail's value: internal versus external usage
Advanced topics in information resources management
Computational & Mathematical Organization Theory
The influence of communication mode and incentive structure on GDSS process and outcomes
Decision Support Systems
An Inductively Derived Model of Leader-Initiated Relationship Building with Virtual Team Members
Journal of Management Information Systems
Journal of Management Information Systems
Web Documents' Cultural Masculinity and Femininity
Journal of Management Information Systems
Workflow-Centric Information Distribution Through E-Mail
Journal of Management Information Systems
Information and Organization
An empirical investigation of anti-spyware software adoption: A multitheoretical perspective
Information and Management
Factors influencing users' decisions to adopt voice communication in online console games
International Journal of Advanced Media and Communication
With regard to respect: a framework for governance of educational virtual communities
International Journal of Web Based Communities
Speaking in character: using voice-over-IP to communicate within MMORPGs
IE '07 Proceedings of the 4th Australasian conference on Interactive entertainment
Examining the effects of cognitive style in individuals' technology use decision making
Decision Support Systems
Unintended consequences of computer-mediated communications
Behaviour & Information Technology
A model of user adoption of interface agents for email notification
Interacting with Computers
In search of coherence: a review of e-mail research
Human-Computer Interaction
Wikipedia, Critical Social Theory, and the Possibility of Rational Discourse
The Information Society
Task, technology, and tailoring in communicative action: An in-depth analysis of group communication
Information and Organization
Information Processing and Management: an International Journal
Senior Executive Information Behaviors and Decision Support: A Research Agenda
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
Improving the use of interorganisational ICT in a project-based environment
International Journal of Information Systems and Change Management
MIS Quarterly
Dialogical action research at omega corporation
MIS Quarterly
The nature of theory in information systems
MIS Quarterly
Going to college and staying connected: communication between college freshmen and their parents
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
The effect of team characteristics and communication environment to the virtual team performance
International Journal of Networking and Virtual Organisations
Proceedings of the 4th international conference on Intercultural Collaboration
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Habermas and information systems research: New directions
Information and Organization
Compensatory Adaptation to Media Obstacles: An Experimental Study of Process Redesign Dyads
Information Resources Management Journal
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Information Richness Theory (IRT) has enjoyed acceptance by information systems researchers throughout the last decade, but recent unfavorable empirical evidence has precipitated a shift away from it and a search for a new theory. Because of this shift, a new definition of communication richness is needed to succeed the IRT definition. Since its inception, IS research on communication richness has been limited to the perspective of positivism and, more recently, interpretivism. In this study, a new perspective to the study of communication richness in computer mediated communication, critical social theory (CST), is introduced. This paper outlines (1) a CST-based definition of communication richness and compares it with positivist and interpretivist definitions of communication richness and (2) a CST-based social action framework for empirical study of organizational communication in any media use situation. The CST definition and framework are used in an intensive investigation of an episode of the managerial use of electronic mail in a company to illustrate how research on communication richness can be conducted from the CST perspective. This illustration also points out the usefulness of the CST perspective in recognizing instances of communication richness in electronic mail communications that would escape detection in not just the IRT perspective in particular, but also positivist and interpretive perspectives in general. Finally, the paper concludes by outlining the potential for future IS research on organizational communication and information technology from the CST perspective. In addition to the specific contribution to the development of a new theory of communication richness in electronic media, this study also contributes an example of CST research on IS and extends the domain of the CST-IS research program.