Groupware: some issues and experiences
Communications of the ACM
Communications of the ACM - Special issue on computer graphics: state of the arts
The effect of medium and task on dyadic communication
ICIS '92 Proceedings of the thirteenth international conference on Information systems
Turning away from talking heads: the use of video-as-data in neurosurgery
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Reengineering: business change of mythic proportions?
MIS Quarterly
Qualitative research in information systems
MIS Quarterly
Communications of the ACM
Diversity in information systems action research methods
European Journal of Information Systems
Process improvement and organizational learning: the role of collaboration technologies
Process improvement and organizational learning: the role of collaboration technologies
Can communication medium limitations foster better group outcomes? an action research study
Information and Management
Benefits for virtual organizations from distributed groups
Communications of the ACM
An experimental study on the role of touch in shared virtual environments
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction and collaborative virtual environments
Supporting presence in collaborative environments by haptic force feedback
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction and collaborative virtual environments
Investigating information systems with action research
Communications of the AIS
A Practical Guide to Behavioral Research: Tools and Techniques
A Practical Guide to Behavioral Research: Tools and Techniques
Using SPSS for Windows; Analyzing and Understanding Data
Using SPSS for Windows; Analyzing and Understanding Data
Death of "e" and the Birth of the Real New Economy: Business Models, Technologies and Strategies for the 21st Century
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality
Information Systems Research
Breaking the rules: success and failure in groupware-supported business process reengineering
Decision Support Systems
Lessons from a dozen years of group support systems research: a discussion of lab and field findings
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
The structuring of creative processes using GSS: a framework for research
Journal of Management Information Systems - Special section: Information technology and IT organizational impact
The Effects of Synchronous Collaborative Technologies on Decision Making: A Study of Virtual Teams
Information Resources Management Journal
Media naturalness and compensatory encoding: The burden of electronic media obstacles is on senders
Decision Support Systems
Open Social Networking for Online Collaboration
International Journal of e-Collaboration
Open Social Networking for Online Collaboration
International Journal of e-Collaboration
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Past research on electronic communication media suggests that those media pose obstacles to communication in collaborative tasks when compared with the face-to-face medium. Yet, past research also points at mixed findings in connection with the quality of the outcomes of collaborative tasks, generally suggesting that the use of electronic communication media has no negative effect on those outcomes. A new theoretical framework building on human evolution theory, called compensatory adaptation theory, has been proposed to explain these contradictory findings. This study provides a review and test of compensatory adaptation theory. It investigates the impact of the use of an electronic communication medium on 20 business process redesign dyads involving managers and professionals at a large defense contractor, with a focus on cognitive effort, communication ambiguity, message preparation, fluency, and task outcome quality. The study suggests that even though the use of electronic communication media seemed to increase cognitive effort and communication ambiguity, it had a neutral impact on task outcome quality. These results appear to be an outcome of compensatory adaptation, whereby the members of the dyads interacting through the electronic communication medium modified their behavior in order to compensate for the obstacles posed by the medium, which is suggested by a decrease in fluency and an increase in message preparation. The results generally support predictions based on compensatory adaptation theory.