Communications of the ACM - Special issue on computer graphics: state of the arts
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Scandinavian Journal of Information Systems
Manual and cognitive benefits of two-handed input: an experimental study
ACM Transactions on Computer-Human Interaction (TOCHI)
Can communication medium limitations foster better group outcomes? an action research study
Information and Management
A test of task-technology fit theory for group support systems
ACM SIGMIS Database
Information Visualization and Visual Data Mining
IEEE Transactions on Visualization and Computer Graphics
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality
Information Systems Research
Business process improvement using asynchronous e-collaboration: testing the compensatory adaptation model
Flaming in electronic communication
Decision Support Systems
The Social Construction of Meaning: An Alternative Perspective on Information Sharing
Information Systems Research
Information Visualization at 10
IEEE Computer Graphics and Applications
Three Faces of Human-Computer Interaction
IEEE Annals of the History of Computing
Human information behavior: Integrating diverse approaches and information use
Journal of the American Society for Information Science and Technology
Journal of Management Information Systems
Identification of Comment Authorship in Anonymous Group Support Systems
Journal of Management Information Systems
Seeing Data: New Methods for Understanding Information
IEEE Computer Graphics and Applications
From visual data exploration to visual data mining: a survey
IEEE Transactions on Visualization and Computer Graphics
Compensatory Adaptation to Media Obstacles: An Experimental Study of Process Redesign Dyads
Information Resources Management Journal
Avatar e-mail versus traditional e-mail: Perceptual difference and media selection difference
Decision Support Systems
Journal of Management Information Systems
Individual creativity in teams: The importance of communication media mix
Decision Support Systems
Reviewing the quality of awareness support in collaborative applications
Journal of Systems and Software
Hi-index | 0.00 |
Compensatory adaptation theory makes two key predictions. On one hand, the theory predicts that electronic communication media in general will pose obstacles to complex communication between collaborators, when compared with the face-to-face medium, which will lead to an increase in cognitive effort and communication ambiguity. On the other hand, the theory also predicts that those obstacles will be met with compensatory adaptation, whereby electronic communication users will attempt to make up for the obstacles by modifying their communication behavior. This will in turn lead to a reduction in communication fluency. This study extends compensatory adaptation theory by also predicting that the burden of compensating for electronic communication media obstacles will fall primarily on those who attempt to convey information, as opposed to those who receive it. Those predictions are tested through an experiment involving 230 students, whose data are analyzed through nonparametric tests. All predictions are supported by the data analysis results. The use of a Web-based quasi-synchronous electronic communication medium, when compared with the face-to-face medium, increased perceived cognitive effort by approximately 12% and perceived communication ambiguity by about 19%. Communication fluency was reduced by about 90%. Perceived compensatory encoding effort (i.e., the effort spent by information givers) was increased by approximately 26%, and perceived compensatory decoding effort (i.e., the information receivers' effort) by a statistically insignificant percentage.