In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
The effect of medium and task on dyadic communication
ICIS '92 Proceedings of the thirteenth international conference on Information systems
ICIS '92 Proceedings of the thirteenth international conference on Information systems
A partial test of the task-medium fit proposition in a group support system environment
ACM Transactions on Computer-Human Interaction (TOCHI)
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
ICIS '99 Proceedings of the 20th international conference on Information Systems
The effect of multimedia on perceived equivocality and perceived usefulness of information systems
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Richness, power cues and email text
Information and Management
Electronic Commerce Customer Relationship Management: A Research Agenda
Information Technology and Management
Cognitive style may mitigate the impact of communication mode
Information and Management
Systems design meets Habermas, Foucault and Latour
Socio-technical and human cognition elements of information systems
The implementation of electronic commerce in SMEs in Singapore
E-commerce and cultural values
Stakeholder relationships and electronic commerce: a comparison of Singapore and Australia
E-commerce and cultural values
The nature of work for employees in a virtual organisation: the virtual worker
Seeking sucess in E-business
Effects of multimedia on document browsing and navigation: an exploratory empirical investigation
Information and Management
E-mail's value: internal versus external usage
Advanced topics in information resources management
Computational & Mathematical Organization Theory
European Journal of Information Systems
The influence of communication mode and incentive structure on GDSS process and outcomes
Decision Support Systems
Information and Management
Addressing the vulnerability of children through information systems: a South African case study
SAICSIT '04 Proceedings of the 2004 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Bullying on the net: adverse behavior on e-mail and its impact
Information and Management
An exploratory investigation of two internet-based communication modes
Computer Standards & Interfaces
Telework vs. central work: A comparative view of knowledge accessibility
Decision Support Systems
Behavioral complexity theory of media selection: a proposed theory for global virtual teams
Journal of Information Science
An Inductively Derived Model of Leader-Initiated Relationship Building with Virtual Team Members
Journal of Management Information Systems
Journal of Management Information Systems
Efficiency of critical incident management systems: Instrument development and validation
Decision Support Systems
Information and Organization
Computer Standards & Interfaces
Examining the effects of cognitive style in individuals' technology use decision making
Decision Support Systems
Testing media richness theory to explain consumers' intentions of buying online
Proceedings of the 10th international conference on Electronic commerce
Exploring the potential effects of emoticons
Information and Management
Channel Perceptions and Usage: Beyond Media Richness Factors
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Ceci n'est pas un objet? talking about objects in E-mail
Human-Computer Interaction
In search of coherence: a review of e-mail research
Human-Computer Interaction
Information Technology for Development
Mediated Communication Behavior in Distributed Networks of Practice
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Coping with information overload in email communication: Evaluation of a training intervention
Computers in Human Behavior
Contextual constraints in media choice: Beyond information richness
Decision Support Systems
Dialogical action research at omega corporation
MIS Quarterly
Toward an understanding of a computerized monitoring system failure: an interpretive approach
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: users and applications - Volume Part IV
Individual Virtual Competence and Its Influence on Work Outcomes
Journal of Management Information Systems
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Gratifications for using CMC technologies: A comparison among SNS, IM, and e-mail
Computers in Human Behavior
Intraorganizational Versus Interorganizational Uses and Benefits of Electronic Mail
Information Resources Management Journal
Compensatory Adaptation to Media Obstacles: An Experimental Study of Process Redesign Dyads
Information Resources Management Journal
Understanding the Deployment of Competitive Intelligence Through Moments of Translation
International Journal of Information Technology and Web Engineering
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This study provides an account of how richness occurs in communication that uses electronic mail. In examining actual e-mail exchanged among managers in a corporation, the study interprets the managerial use of the communication medium of electronic mail as the users themselves understand and experience it. Employing the research approach of interpretivism in general and hermeneutics in particular, the study finds that richness or leanness is not an inherent property of the electronic-mail medium, but an emergent property of the interaction of the electronic-mail medium with its organizational context, where the interaction is described in terms of distanciation, autonomization, social construction, appropriation, and enactment.Conclusions and recommendations are that managers who receive e-mail are not passive recipients of data, but active producers of meaning; that the best or just an appropriate communication medium is not determined through an individual manager's exercise of rational decision making, but emerges as best or appropriate over time, over the course of the medium's interactions with many users; that systems professionals need to treat the managerial user of an e-mail system not merely as a client of information services, but also as a processor or co-processor to be integrated into the system design; and that information systems researchers need to dedicate attention to the actual processes by which the users of communication medium come to understand themselves, their own use of the medium, and their organizational context.