Efficiency of critical incident management systems: Instrument development and validation

Authors:
Jin Ki Kim;Raj Sharman;H. Raghav Rao;Shambhu Upadhyaya
Affiliations:
Department of Business Administration, Korea Aerospace University, Korea;Management Science and Systems, School of Management, University at Buffalo, The State University of New York, United States;Management Science and Systems, School of Management, University at Buffalo, The State University of New York, United States and Computer Science and Engineering, School of Engineering and Applied ...;Computer Science and Engineering, School of Engineering and Applied Sciences, University at Buffalo, The State University of New York, United States
Venue:
Decision Support Systems
Year:
2007

Citing 17
Cited 6

Organizational information requirements, media richness and structural design

Management Science
Message equivocality, media selection and manager performance: implications for information systems

MIS Quarterly
Microcomputer playfulness: development of a measure with workplace implications

MIS Quarterly
Electronic mail as a medium for rich communication: an empirical investigation using hermeneutic interpretation

MIS Quarterly
Multivariate data analysis (4th ed.): with readings

Multivariate data analysis (4th ed.): with readings
Computer self-efficacy: development of a measure and initial test

MIS Quarterly
Information privacy: measuring individuals' concerns about organizational practices

MIS Quarterly
The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail

International Journal of Human-Computer Studies
Impact of communication medium on task performance and satisfaction: an examination of media-richness theory

Information and Management
Past and future emergency response information systems

Communications of the ACM - Supporting community and building social capital
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality

Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce

Information Systems Research
Rethinking Media Richness: Towards a Theory of Media Synchronicity

HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Framework for Analyzing Critical Incident Management Systems (CIMS)

HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 04
Using Multivariate Statistics (5th Edition)

Using Multivariate Statistics (5th Edition)
Exploring the Core Concepts of Media Richness Theory: The Impact of Cue Multiplicity and Feedback Immediacy on Decision Quality

Journal of Management Information Systems
Validating instruments in MIS research

MIS Quarterly

Transportation security decision support system for emergency response: A training prototype

Decision Support Systems
Alert based disaster notification and resource allocation

Information Systems Frontiers
GENIMS – a user-centric and GIS-enabled incident management system

International Journal of Information and Communication Technology
Evaluating decision making performance in the GDSS environment using data envelopment analysis

Decision Support Systems
An incident information management framework based on data integration, data mining, and multi-criteria decision making

Decision Support Systems
The role of centrality in ambulance dispatching

Decision Support Systems

Quantified Score

Hi-index	0.00

Visualization

Abstract

There is much literature in the area of emergency response management systems. Even so, there is in general a lacuna of literature that deals with the issue of measuring the effectiveness of such systems. The aim of this study is to develop and validate an instrument to measure the critical factors that contribute to the efficiency of decision support in critical incident management systems (CIMS). The instrument presented in this paper has been developed using a CIMS efficiency model that is based on an adaptation of media richness theory, aspects of the national incident management system (NIMS) and interviews with experts on emergency management. The instrument has been validated through a pretest, followed by a pilot test and, finally, a main field test which includes a survey of 76 experts. The final instrument consists of 28 statistically relevant question items, which form eight constructs. The instrument allows communities to assess both strengths and weaknesses of existing systems. This allows communities to better prepare for disasters as it informs both policies and practice on areas of weakness that need addressing.