Reflections on participatory design: lessons from the trillium experience
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Framework for Analyzing Critical Incident Management Systems (CIMS)
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 04
interactions - Gadgets, part 2: the science of gadgetry
Efficiency of critical incident management systems: Instrument development and validation
Decision Support Systems
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
IEEE Internet Computing
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Ensuring a prompt and a coordinated response to emergency situations is vital to the operation of emergency response teams. In this research, we have worked with a local police department to analyse, design and develop an end-to-end and geographically-enabled incident management system (GENIMS). By blending some advanced information and communication technologies, including global positioning systems (GPS), geographic information systems (GIS), global system for mobile communications (GSM), SMS messaging and RDBMS, our system provides a coordinated mechanism for decision-making to ensure timely intervention in times of crisis. GENIMS also embeds powerful resource management capabilities, designed to help law enforcement officers identify, dispatch and track the needed resources. Preliminary validation results showed that GENIMS has the potential to help reduce incident response time and facilitate inter-agency communication. The experience reported herein can inspire other public safety agencies to develop their own IMS and customise it to their unique needs.