ACM Transactions on Information Systems (TOIS)
Journal of the American Society for Information Science
Information media and source patterns across management levels: a pilot study
Journal of Management Information Systems
The development of working relationships
Intellectual teamwork
Coordination in software development
Communications of the ACM
Qualitative research in information systems
MIS Quarterly
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness
Organization Science
The Social Construction of Meaning: An Alternative Perspective on Information Sharing
Information Systems Research
Speaking in character: using voice-over-IP to communicate within MMORPGs
IE '07 Proceedings of the 4th Australasian conference on Interactive entertainment
Go (Con)figure: Subgroups, Imbalance, and Isolates in Geographically Dispersed Teams
Organization Science
You can be too rich: mediated communication in a virtual world
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
The impact of awareness and accessibility on expertise retrieval: A multilevel network perspective
Journal of the American Society for Information Science and Technology
Managing perceived communication failures with affordances of ICTs
Computers in Human Behavior
Group norms, media preferences, and group meeting success: A longitudinal study
Computers in Human Behavior
Contextual constraints in media choice: Beyond information richness
Decision Support Systems
Information and Software Technology
Contribution behaviors in distributed environments
MIS Quarterly
The Influence of Virtuality on Social Networks Within and Across Work Groups: A Multilevel Approach
Journal of Management Information Systems
How virtual teams use their virtual workspace to coordinate knowledge
ACM Transactions on Management Information Systems (TMIS)
Cultural determinants of media choice for deception
Computers in Human Behavior
International Journal of Information Management: The Journal for Information Professionals
Mapping the Need for Mobile Collaboration Technologies: A Fit Perspective
International Journal of e-Collaboration
Revisiting Media Choice: A Behavioral Decision-Making Perspective
International Journal of e-Collaboration
Course management system adoption and usage: A process theoretic perspective
Computers in Human Behavior
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In today's organizations, employees have an ever-increasing variety of communication media to use in the performance of work activities. In this study, we seek to expand our understanding of media usage in organizations where there is a multiplicity of communication media available to employees. We use communication media repertoires as the lens through which we explore how media is used in the support of communication-based work performed by individuals in complex organizational settings. Data were collected in sales divisions at two large corporations in the information technology industry. We compared multiple media use within and between the two sales divisions, and identified similarities and differences in repertoires. Our findings suggest that use of repertoires is influenced by institutional conditions (e.g., incentives, trust, and physical proximity) and situational conditions (e.g., urgency, task, etc.), and by routine use of the media over time. Based on the findings, we propose a framework for investigating the use of multiple media in organizations through examination of communication media repertoires. Implications of these findings for research and practice are discussed.