Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Diffusion of e-mail: an organisational learning perspective
Information and Management
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality
Information Systems Research
Straight Talk: Delivering Bad News Through Electronic Communication
Information Systems Research
Managing vulnerabilities of information systems to security incidents
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
A meta-analysis of the technology acceptance model
Information and Management
Behavioral complexity theory of media selection: a proposed theory for global virtual teams
Journal of Information Science
Journal of Management Information Systems
The complexity of richness: Media, message, and communication outcomes
Information and Management
Avatar e-mail versus traditional e-mail: Perceptual difference and media selection difference
Decision Support Systems
Media, affect, concession, and agreement in negotiation: IM versus telephone
Decision Support Systems
Human agency in a wireless world: Patterns of technology use in nomadic computing environments
Information and Organization
Individual creativity in teams: The importance of communication media mix
Decision Support Systems
Revisiting Media Choice: A Behavioral Decision-Making Perspective
International Journal of e-Collaboration
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In today's dynamic environment, managers and organizations are faced with varied choices in communicating information for enhanced decision making. In business, the selection of the appropriate media needs to be efficient and effective for decision making and can be crucial in certain circumstances. Recent studies have relied on numerous theories to explain media choice. This research work goes beyond the traditional task characteristics of equivocality and uncertainty from the media richness theory. It addresses additional contextual constraints including the needs for urgency, confidentiality, accountability, social interaction, and information integrity from the sender's perspective and how these interact with equivocality and uncertainty in the choice of a medium for communication. Results demonstrate a significant change in media selection under all five contextual constraints, although not always in the direction predicted. Email was consistently the top preference, contrary to theoretical expectations. The study adds empirical support to the growing trend of moving beyond media and information richness in order to explain media choice in organizations.