Internet and Technology Transfer in Acute Care Hospitals in the United States: Survey-2000
Journal of Medical Systems
An empirical study of smart card technology
Information and Management
Information Technology in the Future of Health Care
Journal of Medical Systems
Web Based Health Education, E-learning, for Weight Management
Journal of Medical Systems
International Journal of Human-Computer Studies
The Potential For Miscommunication Using E-Mail As A Source Of Communication
Journal of Integrated Design & Process Science
Understanding web credibility: a synthesis of the research literature
Foundations and Trends in Human-Computer Interaction
A model to develop effective virtual teams
Decision Support Systems
Delays and interruptions: A self-perpetuating paradox of communication technology use
Information and Organization
Contextual constraints in media choice: Beyond information richness
Decision Support Systems
Computer-Mediated collaborative reasoning and intelligence analysis
ISI'06 Proceedings of the 4th IEEE international conference on Intelligence and Security Informatics
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Delivering bad news can be an unpleasant task, therefore people often either postpone it or mitigate its effect through positive distortion. However, delivering (and receiving) timely and accurate negative information can be critical for performance improvement and organizational learning. This paper investigates the possibility that computer-mediated communication can increase honesty and accuracy in delivering negative information that has personal consequences for the recipient. In a laboratory experiment, 117 participants delivered positive or negative personally-consequential information to a "student" (confederate) using one of three types of media: computer-mediated communication, telephone, or face-to-face conversation. Participants distorted negative information less, i.e., were more accurate and honest, when they used computer-mediated communication than face-to-face or telephone communication. There was no difference in distortion of positive information across media conditions. Participants also reported higher levels of satisfaction and comfort in the computer-mediated communication situation. The perceived quality of the relationship mediated the impact of medium on satisfaction, but not on distortion.