The hidden messages in computer networks
Harvard Business Review
A foundation for the study of group decision support systems
Management Science
Strategies for encouraging successful adoption of office communication systems
ACM Transactions on Information Systems (TOIS)
Interactive human communication (Reprint)
Computer-supported cooperative work: a book of readings
Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
Human aspects of interactive multimedia communication
Interacting with Computers
Dispersed group decision making using nonsimultaneous computer conferencing: a report of research
Journal of Management Information Systems
Design for conversation: lessons from Cognoter
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Electronic meeting support: the GroupSystems concept
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Computer-mediated communication, de-individuation and group decision-making
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
The development of working relationships
Intellectual teamwork
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Integration of inter-personal space and shared workspace: ClearBoard design and experiments
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Video as a technology for informal communication
Communications of the ACM
A comparative evaluation of the impact of electronic and voice mail on organizational communication
Information and Management
Culture: a fourth dimension of group support systems
Communications of the ACM
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Rethinking video as a technology for interpersonal communications: theory and design implications
International Journal of Human-Computer Studies
Relational development in computer-supported groups
MIS Quarterly
Enhancing explanations in knowledge-based systems with hypertext
Journal of Organizational Computing and Electronic Commerce - Special issue on hypermedia in information systems and organizations
The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail
International Journal of Human-Computer Studies
Computer Supported Cooperative Work
Peepholes: low cost awareness of one's community
Conference Companion on Human Factors in Computing Systems
Electronic mail as a coalition-building information technology
ACM Transactions on Information Systems (TOIS)
Awareness in collaborative systems: a CHI 97 workshop
ACM SIGCHI Bulletin
Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Adaptive narrative abstraction
Proceedings of the ninth ACM conference on Hypertext and hypermedia : links, objects, time and space---structure in hypermedia systems: links, objects, time and space---structure in hypermedia systems
On the Relevance of Habermas‘ Theory of Communicative Action for CSCW
Computer Supported Cooperative Work
Impacts of decision task, data, and display on strategies for extracting information
International Journal of Human-Computer Studies
Categorizing automated messages
Decision Support Systems - Special issue: logic modeling
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
International Journal of Human-Computer Studies
The equalizing impact of a group support system on status differentials
ACM Transactions on Information Systems (TOIS)
Computer-Mediated Communication and Majority Influence
Management Science
Information acquisition in group decision making
Information and Management
Flatland: new dimensions in office whiteboards
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Can a lean e-mail medium be used for rich communication? a psychological perspective
European Journal of Information Systems
A partial test of the task-medium fit proposition in a group support system environment
ACM Transactions on Computer-Human Interaction (TOCHI)
Diary as dialogue in papermill process control
Communications of the ACM
Communication media choice by workers in distributed environment
Information and Management
Applied Cognitive Psychology: An Information Processing Approach
Applied Cognitive Psychology: An Information Processing Approach
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Connections: New Ways of Working in the Networked Organization
Connections: New Ways of Working in the Networked Organization
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
COLLAGEN: A Collaboration Manager for Software Interface Agents
User Modeling and User-Adapted Interaction
Tying Knowledge to Action with kMail
IEEE Intelligent Systems
Electronic Mail and Organizational Communication: Does Saying "Hi" Really Matter?
Organization Science
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality
Information Systems Research
Communication and Trust in Global Virtual Teams
Organization Science
Electronic Brainstorming: the Illusion of Productivity
Information Systems Research
Straight Talk: Delivering Bad News Through Electronic Communication
Information Systems Research
Effects of four modes of group communication on the outcomes of software requirements determination
Journal of Management Information Systems
Journal of Management Information Systems
Human-Computer Interaction
Human-Computer Interaction
An Intelligent Agent for Prioritizing E-Mail Messages
Information Resources Management Journal
A person-artefact-task (PAT) model of flow antecedents in computer-mediated environments
International Journal of Human-Computer Studies - Special issue on HCI and MIS
ACM Transactions on Computer-Human Interaction (TOCHI)
Dutch HCI '04 Proceedings of the conference on Dutch directions in HCI
An extension of the technology acceptance model in an ERP implementation environment
Information and Management
A cognitive taxonomy of medical errors
Journal of Biomedical Informatics
Information and Management
The language-action perspective as a basis for communication support systems
Communications of the ACM - Two decades of the language-action perspective
An empirical investigation of socio-cultural factors of information sharing in China
Information and Management
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
Conflict and Performance in Global Virtual Teams
Journal of Management Information Systems
Collaborative Activities in Virtual Settings: A Knowledge Management Perspective of Telemedicine
Journal of Management Information Systems
Sense of Virtual Community: A Conceptual Framework and Empirical Validation
International Journal of Electronic Commerce
Relational Antecedents of Information Flow Integration for Supply Chain Coordination
Journal of Management Information Systems
DISCOURSIUM for cooperative examination of information in the context of the pragmatic web
ICPW '07 Proceedings of the 2nd international conference on Pragmatic web
The complexity of richness: Media, message, and communication outcomes
Information and Management
The importance of business process modeling in software systems design
Science of Computer Programming
Patterns and measures of digitalisation in business unit communication
International Journal of Business Information Systems
Journal of Biomedical Informatics
Automatic business process analysis and simulation based on DEMO
Enterprise Information Systems
A model to develop effective virtual teams
Decision Support Systems
Task, technology, and tailoring in communicative action: An in-depth analysis of group communication
Information and Organization
Designing usable online stores: A landscape preference perspective
Information and Management
A System Architecture for the 7C Knowledge Environment
Proceedings of the 2008 conference on Information Modelling and Knowledge Bases XIX
Mediated Communication Behavior in Distributed Networks of Practice
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
A Meta-Theory for Understanding Information Systems Within Sociotechnical Systems
Journal of Management Information Systems
Colour appeal in website design within and across cultures: A multi-method evaluation
International Journal of Human-Computer Studies
Managing perceived communication failures with affordances of ICTs
Computers in Human Behavior
Computers in Human Behavior
Contextual constraints in media choice: Beyond information richness
Decision Support Systems
A task-based model of perceived website complexity
MIS Quarterly
Comment: the wiki way in a hurry--the ICIS anecdote
MIS Quarterly
Usability Design and Psychological Ownership of a Virtual World
Journal of Management Information Systems
Journal of the American Society for Information Science and Technology
International Journal of Information Management: The Journal for Information Professionals
Understanding the business-IT relationship
International Journal of Information Management: The Journal for Information Professionals
Design and evaluation of Ubiquitous Information Systems and use in healthcare
Decision Support Systems
Scaffolding Solutions to Business Problems: Trust Development as a Learning Process
International Journal of e-Collaboration
Revisiting Media Choice: A Behavioral Decision-Making Perspective
International Journal of e-Collaboration
International Journal of Healthcare Information Systems and Informatics
Usability Design and Psychological Ownership of a Virtual World
Journal of Management Information Systems
Complex adaptive systems theory and firm product innovativeness
Journal of Engineering and Technology Management
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There are several theories available to describe how managers choose a medium for communication. However, current technology can affect not only how we communicate but also what we communicate. As a result, the issue for designers of communication support systems has become broader: how should technology be designed to make communication more effective by changing the medium and the attributes of the message itself? The answer to this question requires a shift from current preoccupations with the medium of communication to a view that assesses the balance between medium and message form. There is also a need to look more closely at the process of communication in order to identify more precisely any potential areas of computer support. This paper provides the spadework for a new model of organizational communication, and uses it to review existing research, as well as to suggest directions for future research and development. Beginning with the crucial aspects of action, relationship, and choice, an integrated model of how people communicate is developed. This model incorporates three basic factors: (1) inputs to the communication process (task, sender-receiver distance, and values and norms of communication with a particular emphasis on inter-cultural communication); (2) a cognitive-affective process of communication; and (3) the communication impact on action and relationship. The glue that bonds these factors together is a set of communication strategies aimed at reducing the complexity of communication. The model provides a balance between relationship and action, between cognition and affect, and between message and medium. Such a balance has been lacking in previous work, and we believe it reflects a more realistic picture of communication behavior in organizations. A set of propositions generated from the model sets an agenda for studying the communication process as well as its inputs and outputs. Furthermore, this knowledge of the mechanisms that guide behavior is used to demonstrate the potential for developing design principles for future communication support systems.