Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
Lead users: a source of novel product concepts
Management Science
Intelligent information-sharing systems
Communications of the ACM
Semistructured messages are surprisingly useful for computer-supported coordination
ACM Transactions on Information Systems (TOIS)
Hypertext habitats: experiences of writers in NoteCards
HYPERTEXT '87 Proceedings of the ACM conference on Hypertext
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
ACM president's letter: electronic junk
Communications of the ACM
Constraints on communication and electronic mail
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Computer-supported cooperative work: examples and issues in one federal agency
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
How do experienced information lens users use rules?
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hardwiring weak ties: individual and institutional issues in computer mediated communication
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Proceedings of the 2nd conference on Integrating technology into computer science education
Network Communities: Something Old, Something New, Something Borrowed …
Computer Supported Cooperative Work - Special issue on interaction and collaboration in MUDs
Envisioning communication: task-tailorable representations of communication in asynchronous work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Mail-by-example: a visual query interface for email management
AVI '00 Proceedings of the working conference on Advanced visual interfaces
Markets for attention: will postage for email help?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Groupware and computer-supported cooperative work
The human-computer interaction handbook
Navigating large networks with hierarchies
VIS '93 Proceedings of the 4th conference on Visualization '93
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Managers' email: beyond tasks and to-dos
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Email overload at work: an analysis of factors associated with email strain
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Addressing constraints: multiple usernames task spillage and notions of identity
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Journal of Management Information Systems
Enabling efficient orienteering behavior in webmail clients
Proceedings of the 20th annual ACM symposium on User interface software and technology
Tag-it, snag-it, or bag-it: combining tags, threads, and folders in e-mail
CHI '08 Extended Abstracts on Human Factors in Computing Systems
A collaborative filtering-based approach to personalized document clustering
Decision Support Systems
k-NN Aggregation with a Stacked Email Representation
ECCBR '08 Proceedings of the 9th European conference on Advances in Case-Based Reasoning
From individual to collaborative: the evolution of prism, a hybrid laboratory notebook
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Making Space for a New Medium: On the Use of Electronic Mail in a Newspaper Newsroom
Computer Supported Cooperative Work
Global differences in attributes of email usage
Proceedings of the 2009 international workshop on Intercultural collaboration
Preserving User Preferences in Automated Document-Category Management: An Evolution-Based Approach
Journal of Management Information Systems
Email Reply Prediction: A Machine Learning Approach
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Best of both worlds: improving gmail labels with the affordances of folders
CHI '10 Extended Abstracts on Human Factors in Computing Systems
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
Proceedings of the 4th international conference on Intercultural Collaboration
International Journal of Information Management: The Journal for Information Professionals
Email training significantly reduces email defects
International Journal of Information Management: The Journal for Information Professionals
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This paper describes a series of interviews that examine the ways that professional office workers use electronic mail to manage their daily work. The purpose is to generate hypotheses for future research. A number of implications for the design of flexible mail systems are discussed.Two principal claims are made. First, the use of electronic mail is strikingly diverse, although not infinitely so. Individuals vary both in objective measures of mail use and in preferred strategies for managing work electronically. Feelings of control are similarly diverse and are related to the size of the user's inbox, numbers of folders, and subscriptions to distribution lists. This diversity implies that one's own experiences with electronic mail are unlikely to provide sufficient understanding of other's uses of mail. Mail designers should thus seek flexible primitives that capture the important dimensions of use and provide flexibility for a wide range of users.The second claim is that electronic mail is more than just a communication system. Users archive messages for subject retrieval, prioritize messages to sequence work activities, and delegate tasks via mail. A taxonomy of work management is proposed in which mail is used for information management, time management, and task management activities. Directions for future research are suggested.