Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
The network nation: human communication via computer
The network nation: human communication via computer
Sociologists can be surprisingly useful in interactive systems design
HCI'92 Proceedings of the conference on People and computers VII
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail
International Journal of Human-Computer Studies
Toward a virtual politicking model
Communications of the ACM
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Language and the Internet
Conversation and Community: Chat in a Virtual World
Conversation and Community: Chat in a Virtual World
Electronic Mail
Bifrost inbox organizer: giving users control over the inbox
Proceedings of the second Nordic conference on Human-computer interaction
Electric Language: A Philosophical Study of Word Processing
Electric Language: A Philosophical Study of Word Processing
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Dialogue processes in computer-mediated communication: a study of letters in the com system (discourse, feedback)
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Journal of Management Information Systems
Briefing news reporting with mobile assignments: perceptions, needs and challenges
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
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Within the field of computer-supported cooperative work, there are a continuously growing number of studies of the use of electronic media in groups and organisations. Despite the existence of this impressive body of research, there have been comparatively few in-depth studies of how the computer as a medium of communication is integrated in specific professional practices. The present study examines the role of electronic mail in a medium-sized Swedish newspaper office (newsroom) environment. Using an ethnographic perspective, the study attempts to combine two approaches: it is both focused on the social and communicative processes that are affected by the use of email and oriented toward the messages as such, looking at what kind of interaction is produced through particular email exchanges. Data have been collected during repeated observations, interviews and study of documents and artefacts in the newsroom environment over a period of almost 3 years. The picture that has emerged suggests that it is not the medium as such, but its interaction with other contextual preconditions that is decisive for the effects of the introduction of email. Important factors are the physical localization of co-workers in the near and remote editorial environment as well as their organisational roles in the time-critical news production process. Together, these relationships create a significantly more complex picture than previous studies of what happens when a new communication technology is introduced.