More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Peepholes: low cost awareness of one's community
Conference Companion on Human Factors in Computing Systems
Social, individual and technological issues for groupware calendar systems
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Keystroke level analysis of email message organization
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Providing presence cues to telephone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
ConNexus to awarenex: extending awareness to mobile users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The character, functions, and styles of instant messaging in the workplace
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Work rhythms: analyzing visualizations of awareness histories of distributed groups
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UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
Coordinate: probabilistic forecasting of presence and availability
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Rhythm modeling, visualizations and applications
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Social and temporal structures in everyday collaboration
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using intimacy, chronology and zooming to visualize rhythms in email experience
CHI '05 Extended Abstracts on Human Factors in Computing Systems
EventRank: a framework for ranking time-varying networks
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Going with the flow: email awareness and task management
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Using rhythms of relationships to understand e-mail archives
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A socio-technical framework for supporting programmers
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A socio-cognitive analysis of online design discussions in an Open Source Software community
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k-NN Aggregation with a Stacked Email Representation
ECCBR '08 Proceedings of the 9th European conference on Advances in Case-Based Reasoning
Mobile technology in collaboration: evaluation of a web-based discussion board
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IM waiting: timing and responsiveness in semi-synchronous communication
Proceedings of the 2008 ACM conference on Computer supported cooperative work
In search of coherence: a review of e-mail research
Human-Computer Interaction
Making Space for a New Medium: On the Use of Electronic Mail in a Newspaper Newsroom
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Blogging at work and the corporate attention economy
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Behavioral profiles for advanced email features
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Creating a conversational context through video blogging: A case study of Geriatric1927
Computers in Human Behavior
Email Reply Prediction: A Machine Learning Approach
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Using social metadata in email triage: lessons from the field
Proceedings of the 2007 conference on Human interface: Part II
Reducing the cost of communication and coordination in distributed software development
SEAFOOD'07 Proceedings of the 1st international conference on Software engineering approaches for offshore and outsourced development
Infrastructure Time: Long-term Matters in Collaborative Development
Computer Supported Cooperative Work
'Dealing with My Emails': Latent user needs in email management.
Computers in Human Behavior
Collaborative rhythm: temporal dissonance and alignment in collaborative scientific work
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Should I open this email?: inbox-level cues, curiosity and attention to email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The phone rings but the user doesn't answer: unavailability in mobile communication
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
MUSE: reviving memories using email archives
Proceedings of the 24th annual ACM symposium on User interface software and technology
Computers in Human Behavior
Using email-based network analysis to determine awareness foci
CRIWG'06 Proceedings of the 12th international conference on Groupware: design, implementation, and use
Foundations for the design of visualizations that support trust in distributed teams
Proceedings of the International Working Conference on Advanced Visual Interfaces
Globally distributed system developers: their trust expectations and processes
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Effects of Email Utilization on Higher Education Professionals
International Journal of Technology and Human Interaction
What's up with whatsapp?: comparing mobile instant messaging behaviors with traditional SMS
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"Everyone Has to Do It: " A joint action approach to managing social inattention
Computers in Human Behavior
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A study of email responsiveness was conducted to understand how the timing of email responses conveys important information. Interviews and observations explored users' perceptions of how they responded to email and formed expectations of others' responses to them. We identified ways in which users maintain and cultivate a responsiveness image for projecting expectations about their email response. We also discuss other contextual cues people use to discover email responsiveness, which include using other tools such as the calendar and phone, accounting for the amount of work time overlap available, and establishing a pacing between email correspondents. These cues help users develop a sense of when to expect a response and when breakdown has occurred, requiring further action.