Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Bifrost inbox organizer: giving users control over the inbox
Proceedings of the second Nordic conference on Human-computer interaction
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Automatically classifying emails into activities
Proceedings of the 11th international conference on Intelligent user interfaces
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Email overload at work: an analysis of factors associated with email strain
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Going with the flow: email awareness and task management
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
In search of coherence: a review of e-mail research
Human-Computer Interaction
Pricing electronic mail to solve the problem of spam
Human-Computer Interaction
Why pay?: exploring how financial incentives are used for question & answer
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
EPIC: a multi-tiered approach to enterprise email prioritization
Proceedings of the 2012 ACM international conference on Intelligent User Interfaces
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The quantity of email people receive each day can be overwhelming. Previous research suggests that when handling email, individuals prioritize certain messages for attention over others. Since people generally make this decision about which message to read before opening the email, the question largely unanswered in the email literature is: what surface features of an email draw attention to it? In this research, we examined how top-level cues about an email's content influence attention to email. We describe results from a think-aloud study examining people's stated rationale for prioritizing certain emails over others. Based on these results and theory on curiosity, we conducted an experiment examining how message importance, subject line specificity, workload and personal utility influence attention to email. Results suggest that uncertainty about message content at the inbox level increases the likelihood of attention to a message. The influence of uncertainty diminishes, however, in the face of enhanced task and personal utility cues and increased demand, suggesting that curiosity operates in an intrinsic way in the email context. Our results have implications for intelligent email system design, email client interfaces, and reducing email strain.