The impact of electronic mail on managerial and organizational communications
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
The communicative economy of the workgroup: multi-channel genres of communication
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Communication and performance in ad hoc task groups
Intellectual teamwork
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Keystroke level analysis of email message organization
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email in personal information management
Communications of the ACM - Personal information management
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
Addressing constraints: multiple usernames task spillage and notions of identity
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Mining social networks for personalized email prioritization
Proceedings of the 15th ACM SIGKDD international conference on Knowledge discovery and data mining
RADAR: a personal assistant that learns to reduce email overload
AAAI'08 Proceedings of the 23rd national conference on Artificial intelligence - Volume 3
A demonstration of the RADAR personal assistant
AAAI'08 Proceedings of the 23rd national conference on Artificial intelligence - Volume 3
Detection of imperative and declarative question-answer pairs in email conversations
IJCAI'09 Proceedings of the 21st international jont conference on Artifical intelligence
Mobile Technology and Action Teams: Assessing BlackBerry Use in Law Enforcement Units
Computer Supported Cooperative Work
Best of both worlds: improving gmail labels with the affordances of folders
CHI '10 Extended Abstracts on Human Factors in Computing Systems
How IT project managers cope with stress
Proceedings of the 2010 Special Interest Group on Management Information System's 48th annual conference on Computer personnel research on Computer personnel research
Coping with information overload in email communication: Evaluation of a training intervention
Computers in Human Behavior
A semantic framework for modelling quotes in email conversations
Proceedings of the 1st International Conference on Intelligent Semantic Web-Services and Applications
'Dealing with My Emails': Latent user needs in email management.
Computers in Human Behavior
Information at your fingertips: contextual IR in enterprise email
Proceedings of the 16th international conference on Intelligent user interfaces
Look ma, no email!: blogs and IRC as primary and preferred communication tools in a distributed firm
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Should I open this email?: inbox-level cues, curiosity and attention to email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
E-mail as a Source and Symbol of Stress
Organization Science
Proceedings of the 4th international conference on Intercultural Collaboration
"A pace not dictated by electrons": an empirical study of work without email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"You've got video": increasing clickthrough when sharing enterprise video with email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email pragmatics and automatic classification: A study in the organizational context
Journal of the American Society for Information Science and Technology
Effects of Email Utilization on Higher Education Professionals
International Journal of Technology and Human Interaction
Email inbox management by information overloaded users
Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing
A Social Media framework to support Engineering Design Communication
Advanced Engineering Informatics
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Almost every office worker can relate to feelings of email overload and stress, but in reality the concept of email strain is not well understood. In this paper, we describe a large-scale nationwide organizational survey examining the relationship between email use and feelings of email overload and task coordination. We found that higher email volume was associated with increased feelings of email overload, but this relationship was moderated by certain email management strategies. The contribution to the field of CSCW is a better understanding of the concept of email related stress, and initial scale development for the assessment of email-related overload and perceptions of the work-importance of email.