The impact of office automation on the organization: some implications for research and practice
Communications of the ACM
The evolution of user behavior in a computerized conferencing system
Communications of the ACM
Computer-Mediated Communication Systems: Status and Evaluation
Computer-Mediated Communication Systems: Status and Evaluation
Computer-mediated communication for intellectual teamwork: a field experiment in group writing
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload at work: an analysis of factors associated with email strain
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
An Intelligent Agent for Prioritizing E-Mail Messages
Information Resources Management Journal
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The primary objectives of this study were to determine how an electronic mail system was being used by manager and professionals in a business setting and to describe its cognitive, affective and behavioral impacts. The organizational impacts reported by the respondents were compared with research-based evidence reported by experts in an earlier study by Kerr and Hiltz. The results showed that electronic mail was used extensively to displace phone calls and memos particularly for “organizing” activities, such as scheduling events, asking questions, and providing feedback. The experiences of the users showed that electronic mail reduced lag times in distributing information, created more flexible working hours, and provided lateral linkages throughout the organization. More pervasive social impacts of electronic mail, such as changes in social structure, expansion in group size, and increase in span of control, were not experienced to a marked degree.