Intelligent information-sharing systems
Communications of the ACM
Semistructured messages are surprisingly useful for computer-supported coordination
ACM Transactions on Information Systems (TOIS)
A knowledge-based message management system
ACM Transactions on Information Systems (TOIS)
Cooperating knowledge-based assistants for the office
ACM Transactions on Information Systems (TOIS)
The impact of electronic mail on managerial and organizational communications
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
Knowledge-based systems support for information centers
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-based Systems
More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
An organizational communications perspective on knowledge-based mail systems
Information and Management
A rule-based message filtering system
ACM Transactions on Information Systems (TOIS)
ACM president's letter: electronic junk
Communications of the ACM
The evolution of user behavior in a computerized conferencing system
Communications of the ACM
Creating Expert Systems for Business and Industry
Creating Expert Systems for Business and Industry
An object-oriented architecture for intelligent virtual receptionists
International Journal of Electronic Commerce - Special issue: Intelligent agents for electronic commerce
Workflow-Centric Information Distribution Through E-Mail
Journal of Management Information Systems
| Hi-index | 0.00 |
The proliferation of telecommunication networks, like Internet and Bitnet, has promoted electronic mail e-mail into a viable business communication tool with widespread use that traverses all levels of management. In some organizations, e-mail users are being overwhelmed with a barrage of useless messages or "electronic junk" mail. This interferes with a user's information processing capability and causes a negative effect on usefulness of this communication tool. This paper addresses the issue of time management by reducing information overload in email. A knowledge-based agent, called AIMS, was developed to prioritize e-mail messages. AIMS is different from other systems in three ways: 1 it does not burden users with the task of creating or maintaining message prioritizing rules, 2 it uses a user's personal knowledge or preferences with organizational considerations for prioritizing messages, and 3 it was evaluated at an academic institution with a group of 46 e-mail users who found the prioritized list generated by AIMS highly accurate.