Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
Lead users: a source of novel product concepts
Management Science
Intelligent information-sharing systems
Communications of the ACM
Semistructured messages are surprisingly useful for computer-supported coordination
ACM Transactions on Information Systems (TOIS)
Cognitive science and organizational design: a case study of computer conferencing
Computer-supported cooperative work
Hypertext habitats: experiences of writers in NoteCards
HYPERTEXT '87 Proceedings of the ACM conference on Hypertext
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
ACM president's letter: electronic junk
Communications of the ACM
Constraints on communication and electronic mail
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Computer-supported cooperative work: examples and issues in one federal agency
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Tools for supporting cooperative work near and far: highlights from the CSCW conference
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Patterns of sharing customizable software
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
An annotated bibliography of computer supported cooperative work
ACM SIGCHI Bulletin - Special issue: Computer supported cooperative work
Reducing user effort in collaboration support
IUI '93 Proceedings of the 1st international conference on Intelligent user interfaces
Jotmail: a voicemail interface that enables you to see what was said
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Informing the design of an information management system with iterative fieldwork
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
The character, value, and management of personal paper archives
ACM Transactions on Computer-Human Interaction (TOCHI)
FLANNEL: adding computation to electronic mail during transmission
Proceedings of the 15th annual ACM symposium on User interface software and technology
Bifrost inbox organizer: giving users control over the inbox
Proceedings of the second Nordic conference on Human-computer interaction
Supporting prospective information in email
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing for serendipity: supporting end-user configuration of ubiquitous computing environments
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
Supporting activity-centric collaboration through peer-to-peer shared objects
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Why do we ReachOut?: functions of a semi-persistent peer support tool
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
One-hundred days in an activity-centric collaboration environment based on shared objects
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A social proxy for distributed tasks: design and evaluation of a working prototype
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing remail: reinventing the email client through innovation and integration
CHI '04 Extended Abstracts on Human Factors in Computing Systems
How do people organize their desktops?
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Email task management styles: the cleaners and the keepers
CHI '04 Extended Abstracts on Human Factors in Computing Systems
ContactMap: Organizing communication in a social desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
Computer Supported Cooperative Work
Roles and relationships for unified activity management
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Managing availability: Supporting lightweight negotiations to handle interruptions
ACM Transactions on Computer-Human Interaction (TOCHI)
Synchronous broadcast messaging: the use of ICT
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Going with the flow: email awareness and task management
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Using rhythms of relationships to understand e-mail archives
Journal of the American Society for Information Science and Technology
Activity explorer: activity-centric collaboration from research to product
IBM Systems Journal
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
The X-COSIM integration framework for a seamless semantic desktop
Proceedings of the 4th international conference on Knowledge capture
Exploring memory in email refinding
ACM Transactions on Information Systems (TOIS)
Ceci n'est pas un objet? talking about objects in E-mail
Human-Computer Interaction
Introduction to this special issue on revisiting and reinventing e-mail
Human-Computer Interaction
In search of coherence: a review of e-mail research
Human-Computer Interaction
Supporting collaborative task management in e-mail
Human-Computer Interaction
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
You scratch my back and i'll scratch yours: combating email overload collaboratively
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Personal document management strategies
Proceedings of the 10th International Conference NZ Chapter of the ACM's Special Interest Group on Human-Computer Interaction
RADAR: a personal assistant that learns to reduce email overload
AAAI'08 Proceedings of the 23rd national conference on Artificial intelligence - Volume 3
Workflow management systems for process organisations
Workflow management systems for process organisations
Detecting emails containing requests for action
HLT '10 Human Language Technologies: The 2010 Annual Conference of the North American Chapter of the Association for Computational Linguistics
Visualisation de digests d'emails en entreprise
23rd French Speaking Conference on Human-Computer Interaction
Tomorrow's E-Mail: DLM 3.0 Project's Vision for the Future of E-Mail in Enterprises
WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03
Keeping Found Things Found: The Study and Practice of Personal Information Management: The Study and Practice of Personal Information Management
Individual differences in personal task management: a field study in an academic setting
Proceedings of Graphics Interface 2012
An Intelligent Agent for Prioritizing E-Mail Messages
Information Resources Management Journal
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This paper describes a series of interviews that focus on the ways that professional office workers use electronic mail to manage their daily work. A number of implications for the design of flexible mail systems are discussed.Two principal claims are made. First, electronic mail is more than just a communication system. In addition to supporting information management, it provides a mechanism for supporting a variety of time management and task management activities. Some people are prioritizers, concentrating on the problem of managing incoming messages. Others are archivers, concentrating on how to archive information for subsequent use. Similarly, some people use mail to delegate tasks, while others perform tasks delegated to them by others electronically.The second claim is that use of electronic mail is strikingly diverse, although not infinitely so. Individuals vary in their preferences, both in their general willingness to manage their work electronically and in their specific preferences along the dimensions described above. This diversity implies that one's own experiences with electronic mail are unlikely to provide sufficient understanding of other's uses of mail. Mail designers should thus seek flexible primitives that capture the important dimensions and provide flexibility for a wide range of users.