FLANNEL: adding computation to electronic mail during transmission

Authors:
Victoria Bellotti;Nicolas Ducheneaut;Mark Howard;Christine Neuwirth;Ian Smith;Trevor Smith
Affiliations:
Palo Alto Research Center, Road Palo Alto, CA;Palo Alto Research Center, Road Palo Alto, CA and School of Information Management and Systems Berkeley 102 South Hall University of California Berkeley, CA;Palo Alto Research Center, Road Palo Alto, CA;Carnegie Mellon University, Pittsburgh, PA;Palo Alto Research Center, Palo Alto, CA;Palo Alto Research Center, Palo Alto, CA
Venue:
Proceedings of the 15th annual ACM symposium on User interface software and technology
Year:
2002

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Abstract

In this paper, we describe FLANNEL, an architecture for adding computational capabilities to email. FLANNEL allows email to be modified by an application while in transit between sender and receiver. This modification is done without modification to the endpoints---mail clients---at either end. This paper also describes interaction techniques that we have developed to allow senders of email to quickly and easily select computations to be performed by FLANNEL. Through, our experience, we explain the properties that applications must have in order to be successful in the context of FLANNEL.