Artificial intelligence
Principles of artificial intelligence
Principles of artificial intelligence
OASIS: a programming environment for implementing distributed organizational support systems
COCS '91 Proceedings of the conference on Organizational computing systems
FLANNEL: adding computation to electronic mail during transmission
Proceedings of the 15th annual ACM symposium on User interface software and technology
Semi-structured messages are surprisingly useful for computer-supported coordination
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
In search of coherence: a review of e-mail research
Human-Computer Interaction
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Envoys are electronic mail messages that make requests at remote electronic mailers. Envoys differ from conventional messages in that they might be routed to recipients that have not been specified, their requests can often be carried out with no human intervention, they can be modified as they move from mailer to mailer, and they return to the original sender to inform her what actions have been taken. An electronic mailer that supports envoys needs reasoning systems to determine the recipients of the envoy and handle the requests.