BYTE - Lecture notes in computer science Vol. 174
Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
The role of frame-based representation in reasoning
Communications of the ACM
AI Magazine
Expert systems: the next challenge for managers
Sloan Management Review
Envoys in electronic mail systems
COCS '86 Proceedings of the third ACM-SIGOIS conference on Office information systems
AI Magazine
The information lens: an intelligent system for information sharing in organizations
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Intelligent information-sharing systems
Communications of the ACM
The network nation: human communication via computer
The network nation: human communication via computer
XCP: an experimental tool for managing cooperative activity
CSC '85 Proceedings of the 1985 ACM thirteenth annual conference on Computer Science
An architecture for large scale information systems
Proceedings of the tenth ACM symposium on Operating systems principles
ACM president's letter: electronic junk
Communications of the ACM
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Supporting collaboration in notecards
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Communication and management support in system development environments
CHI '82 Proceedings of the 1982 Conference on Human Factors in Computing Systems
OfficeTalk-D: An experimental office information system
Proceedings of the SIGOA conference on Office information systems
A network environment for computer-supported cooperative work
SIGCOMM '87 Proceedings of the ACM workshop on Frontiers in computer communications technology
gIBIS: a hypertext tool for exploratory policy discussion
ACM Transactions on Information Systems (TOIS)
gIBIS: a hypertext tool for exploratory policy discussion
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Coordinating distributed actions via agent voting
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Strudel—an extensible electronic conversation toolkit
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
The role of critiquing in cooperative problem solving
ACM Transactions on Information Systems (TOIS) - Special issue on computer—human interaction
Distributed facilitation: a concept whose time has come?
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Computer Supported Cooperative Work
Semantics happen: knowledge building in spatial hypertext
Proceedings of the thirteenth ACM conference on Hypertext and hypermedia
Computer Supported Social Networking For Augmenting Cooperation
Computer Supported Cooperative Work
An interactive rewriting tool for machine acceptable sentences
ANLC '94 Proceedings of the fourth conference on Applied natural language processing
COLA: a lightweight platform for CSCW
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Supporting indirect collaborative design with integrated knowledge-based design environments
Human-Computer Interaction
Workflow management systems for process organisations
Workflow management systems for process organisations
Adding structured data in unstructured web chat conversation
Proceedings of the 25th annual ACM symposium on User interface software and technology
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This paper argues that using a set of semi-structured message templates is surprisingly helpful in designing a variety of computer-based communication and coordination systems. Semi-structured messages can help provide automatic aids for: (1) composing messages to be sent, (2) selecting, sorting, and prioritizing messages that are received, (3) responding automatically to some messages, and (4) suggesting likely responses to other messages. The use of these capabilities is illustrated in a range of applications including electronic mail, computer conferencing, calendar management, and task tracking. The applications show how ideas from artificial intelligence (such as inheritance and production rules) and ideas from user interface design (such as interactive graphical editors) can be combined in novel ways for dealing with semi-structured messages. The final part of the paper discusses how communities can evolve a useful set of message type definitions.