Structuring computer-mediated communication systems to avoid information overload

Authors:
Starr R. Hiltz;Murray Turoff
Affiliations:
New Jersey Institute of Technology, Newark, NJ;New Jersey Institute of Technology, Newark, NJ
Venue:
Communications of the ACM
Year:
1985

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Abstract

Unless computer-mediated communication systems are structured, users will be overloaded with information. But structure should be imposed by individuals and user groups according to their needs and abilities, rather than through general software features.