A multi-attribute, multi-weight clustering approach to managing ";e-mail overload"

Authors:
David Schuff;Ozgur Turetken;John D'Arcy
Affiliations:
Fox School of Business and Management, Temple University, Philadelphia, PA;Fox School of Business and Management, Temple University, Philadelphia, PA;Department of Computer and Information Sciences, Towson University, Towson, MD
Venue:
Decision Support Systems
Year:
2006

Citing 27
Cited 9

Structuring computer-mediated communication systems to avoid information overload

Communications of the ACM
Automatic text processing: the transformation, analysis, and retrieval of information by computer

Automatic text processing: the transformation, analysis, and retrieval of information by computer
The use of information in decision making: an experimental investigation of the impact of computer-based decision aids

MIS Quarterly
The effects of decision support and task contingencies on model formulation: a cognitive perspective

Decision Support Systems - Special issue: DSS on model formulation
Scatter/gather browsing communicates the topic structure of a very large text collection

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload: exploring personal information management of email

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Reexamining the cluster hypothesis: scatter/gather on retrieval results

SIGIR '96 Proceedings of the 19th annual international ACM SIGIR conference on Research and development in information retrieval
A graphical, self-organizing approach to classifying electronic meeting output

Journal of the American Society for Information Science
Spam!

Communications of the ACM
Decision support systems in the twenty-first century

Decision support systems in the twenty-first century
Document clustering for electronic meetings: an experimental comparison of two techniques

Decision Support Systems - From information retrieval to knowledge management: enabling technologies and best practices
An experimental framework for email categorization and management

Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
Internet time out

Communications of the ACM - Robots: intelligence, versatility, adaptivity
Information Retrieval

Information Retrieval
Information navigation on the web by clustering and summarizing query results

Information Processing and Management: an International Journal
Bifrost inbox organizer: giving users control over the inbox

Proceedings of the second Nordic conference on Human-computer interaction
Markets for attention: will postage for email help?

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Information Visualization for Collaborative Computing

Computer
Automatic discovery of similarity relationships through Web mining

Decision Support Systems - Web retrieval and mining
Investigating how individuals conceptually and physically structure file folders for electronic bookmarks: the example of the financial services industry

Journal of the American Society for Information Science and Technology
Research Report: Richness Versus Parsimony in Modeling Technology Adoption Decisions--Understanding Merchant Adoption of a Smart Card-Based Payment System

Information Systems Research
Development of a fisheye-based information search processing aid (FISPA) for managing information overload in the web environment

Decision Support Systems
Automated email activity management: an unsupervised learning approach

Proceedings of the 10th international conference on Intelligent user interfaces
Information overload: addressing the productivity paradox in face-to-face electronic meetings

Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
Conversation Map: An Interface for Very Large-Scale Conversations

Journal of Management Information Systems
Generating and Browsing Multiple Taxonomies Over a Document Collection

Journal of Management Information Systems
The influence of query interface design on decision-making performance

MIS Quarterly

Applying Grey Relational Analysis and Grey Decision-Making to evaluate the relationship between company attributes and its financial performance-A case study of venture capital enterprises in Taiwan

Decision Support Systems
Managing E-Mail Overload: Solutions and Future Challenges

Computer
Mining typical patterns from databases

Information Sciences: an International Journal
Managing email overload with an automatic nonparametric clustering system

The Journal of Supercomputing
Managing email overload with an automatic nonparametric clustering approach

NPC'07 Proceedings of the 2007 IFIP international conference on Network and parallel computing
Clustering e-mails for the Swedish social insurance agency - what part of the e-mail thread gives the best quality?

IceTAL'10 Proceedings of the 7th international conference on Advances in natural language processing
Comparing the understandability of alternative data warehouse schemas: An empirical study

Decision Support Systems
Email overload: Exploring the moderating role of the perception of email as a 'business critical' tool

International Journal of Information Management: The Journal for Information Professionals
Post-retrieval search hit clustering to improve information retrieval effectiveness: Two digital forensics case studies

Decision Support Systems

Quantified Score

Hi-index	0.00

Visualization

Abstract

The increasing volume of electronic mail communication threatens to cause a state of "e-mail overload" where the volume of messages exceeds individuals' capacity to process them. To address this problem, this study extends the application of hierarchical clustering to the domain of e-mail. We report on the design and development of a system that applies a multi-weight, multiattribute clustering approach to a collection of messages. We found strong evidence that clustering messages improves users' ability to locate messages compared to an ordered list, and promising (though weaker) evidence of even greater improvement when given the ability to adjust attribute weights.