Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
Interacting with electronic mail can be a dream or a night: a user's point of view
Interacting with Computers
Email—the good, the bad, and the ugly
Communications of the ACM
ACM president's letter: electronic junk
Communications of the ACM
Communications of the ACM
Richness, power cues and email text
Information and Management
Email task management styles: the cleaners and the keepers
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Email in personal information management
Communications of the ACM - Personal information management
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
A multi-attribute, multi-weight clustering approach to managing ";e-mail overload"
Decision Support Systems
Ceci n'est pas un objet? talking about objects in E-mail
Human-Computer Interaction
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
Mind your E-manners: Impact of cyber incivility on employees' work attitude and behavior
Information and Management
Email training significantly reduces email defects
International Journal of Information Management: The Journal for Information Professionals
Reducing the effect of email interruptions on employees
International Journal of Information Management: The Journal for Information Professionals
Discovery and analysis of e-mail-driven business processes
Information Systems
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The management of email remains a major challenge for organisations. In this article, we explore the extent of the perceptions of email as a business critical tool within an organisation and how the level of such perceptions may moderate the level of email overload experienced by individuals within the organisation. Data from a sample of 1100 employees of a multinational technology firm are analysed using multivariate techniques. The results suggest that without a clearly stated code of email practice within an organisation, there are likely to be large variations in what is perceived as 'business-critical' email and, as a result, a substantial amount of email generated within the organisation may not be 'business-critical', potentially increasing the level of 'email-overload' experienced by individuals within the organisation.