The hidden messages in computer networks
Harvard Business Review
Computer-mediated communication, de-individuation and group decision-making
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Extraversion and introversion in electronically-supported meetings
Information and Management
Diffusion of e-mail: an organisational learning perspective
Information and Management
The impact of e-mail on the evolution of a virtual community during a strike
Information and Management
Effects of multimedia on document browsing and navigation: an exploratory empirical investigation
Information and Management
Deriving managerial benefit from knowledge search: a paradigm shift?
Information and Management
Categorization and analysis of text in computer mediated communication archives using visualization
Proceedings of the 7th ACM/IEEE-CS joint conference on Digital libraries
Exploring the potential effects of emoticons
Information and Management
Mind your E-manners: Impact of cyber incivility on employees' work attitude and behavior
Information and Management
Understanding factors affecting perceived sociability of social software
Computers in Human Behavior
Contribution behaviors in distributed environments
MIS Quarterly
International Journal of Information Management: The Journal for Information Professionals
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The paper presents a study that assesses the level of richness in electronic-mediated communication by taking into account its text-based attributes. Though a key feature of email, only limited research has focused on the text-based attributes of email messages. The underlying assumption is that there is an organisational context that intertwines with email message texts. The study explores the extent to which these attributes differ among senders at different organisational layers. Using textual and deconstruction analysis, it analysed a series of email messages distributed within two academic departments over a period of several months, and found that email, as a communication medium, signals rather than alleviates hierarchical differences. Therefore, even though email is often presented as a lean medium, the way text-based messages are constructed may convey the social cues that are traditionally used to determine status differences in organisations. The study argues that email is a richer communication medium than is reflected in the scale of information richness theory.