Natural language processing for information retrieval
Communications of the ACM
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Communications of the ACM
Diffusing information in organizational settings: learning from experience
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Collaborative Support for Informal Information in Collective Memory Systems
Information Systems Frontiers
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Richness, power cues and email text
Information and Management
Evaluating the Impact of Dss, Cognitive Effort, and Incentives on Strategy Selection
Information Systems Research
Information Systems Research
The Social Construction of Meaning: An Alternative Perspective on Information Sharing
Information Systems Research
WiCKEd: a tool for writing in the context of knowledge
Proceedings of the fifteenth ACM conference on Hypertext and hypermedia
Knowledge management technology
IBM Systems Journal
Using social psychology to motivate contributions to online communities
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
How oversight improves member-maintained communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Human Problem Solving
Motivating participation by displaying the value of contribution
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Talk to me: foundations for successful individual-group interactions in online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Promise of Research on Open Source Software
Management Science
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
Exploring Perceptions of Organizational Ownership of Information and Expertise
Journal of Management Information Systems
Factors affecting shapers of organizational wikis
Journal of the American Society for Information Science and Technology
Why different motives matter in sustaining online contributions
Electronic Commerce Research and Applications
Using social software for enhancing IS talents' e-learning motivation
Proceedings of the 2013 annual conference on Computers and people research
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In this paper, we develop a framework for understanding contribution behaviors, which we define as voluntary acts of helping others by providing information. Our focus is on why and how people make contributions in geographically distributed organizations where contributions occur primarily through information technologies. We develop a model of contribution behaviors that delineates three mediating mechanisms: (1) awareness; (2) searching and matching; and (3) formulation and delivery. We specify the cognitive and motivational elements involved in these mechanisms and the role of information technology in facilitating contributions. We discuss the implications of our framework for developing theory and for designing technology to support contribution behaviors.