Intelligent information-sharing systems
Communications of the ACM
The impact of electronic mail on managerial and organizational communications
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Collaborative interface agents
AAAI '94 Proceedings of the twelfth national conference on Artificial intelligence (vol. 1)
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Concept features in Re:Agent, an intelligent Email agent
AGENTS '98 Proceedings of the second international conference on Autonomous agents
Envisioning communication: task-tailorable representations of communication in asynchronous work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Keystroke level analysis of email message organization
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
An agent-based system for email highlighting
Proceedings of the fifth international conference on Autonomous agents
The character, value, and management of personal paper archives
ACM Transactions on Computer-Human Interaction (TOCHI)
Integrating communication and information through ContactMap
Communications of the ACM - Supporting community and building social capital
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Marked for deletion: an analysis of email data
CHI '03 Extended Abstracts on Human Factors in Computing Systems
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
Quality improvement of email communication in work groups and organizations by reflection
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Visualizing email content: portraying relationships from conversational histories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload at work: an analysis of factors associated with email strain
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Going with the flow: email awareness and task management
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
The use of interface agents for email notification in critical incidents
International Journal of Human-Computer Studies
Addressing constraints: multiple usernames task spillage and notions of identity
CHI '07 Extended Abstracts on Human Factors in Computing Systems
k-NN Aggregation with a Stacked Email Representation
ECCBR '08 Proceedings of the 9th European conference on Advances in Case-Based Reasoning
IM waiting: timing and responsiveness in semi-synchronous communication
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Message Flow: Design and Architecture of a Message Flow Management System
KES '07 Knowledge-Based Intelligent Information and Engineering Systems and the XVII Italian Workshop on Neural Networks on Proceedings of the 11th International Conference
Global differences in attributes of email usage
Proceedings of the 2009 international workshop on Intercultural collaboration
How and why people Twitter: the role that micro-blogging plays in informal communication at work
Proceedings of the ACM 2009 international conference on Supporting group work
Best of both worlds: improving gmail labels with the affordances of folders
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Speculative analysis: exploring future development states of software
Proceedings of the FSE/SDP workshop on Future of software engineering research
Determining relevancy: how software developers determine relevant information in feeds
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Should I open this email?: inbox-level cues, curiosity and attention to email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Am I wasting my time organizing email?: a study of email refinding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using email to facilitate wiki-based coordinated, collaborative authoring
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Journal of Engineering and Technology Management
Contribution behaviors in distributed environments
MIS Quarterly
E-mail as a Source and Symbol of Stress
Organization Science
Understanding information preview in mobile email processing
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Proceedings of the 4th international conference on Intercultural Collaboration
EPIC: a multi-tiered approach to enterprise email prioritization
Proceedings of the 2012 ACM international conference on Intelligent User Interfaces
Email pragmatics and automatic classification: A study in the organizational context
Journal of the American Society for Information Science and Technology
Understanding affect in the workplace via social media
Proceedings of the 2013 conference on Computer supported cooperative work
Online chronemics convey social information
Computers in Human Behavior
What type of thread can get feedback in OSS user mailing list?
Proceedings of the 2013 International Workshop on Social Software Engineering
Understanding the management and need for awareness of temporal information in email
AUIC '13 Proceedings of the Fourteenth Australasian User Interface Conference - Volume 139
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Email consumes significant time and attention in the workplace. We conducted an organizational survey to understand how and why people attend to incoming email messages. We examined people's ratings of message importance and the actions they took on specific email messages, based on message characteristics and characteristics of receivers and senders. Respondents kept half of their new messages in the inbox and replied to about a third of them. They rated messages as important if they were about work and required action. Importance, in turn, had a modest impact on whether people replied to their incoming messages and whether they saved them. The results indicate that factors other than message importance (e.g., their social nature) also determine how people handle email. Overall, email usage reflects attentional differences due both to personal propensities and to work demands and relationships.