Marked for deletion: an analysis of email data

Authors:
Laura Dabbish;Gina Venolia;JJ Cadiz
Affiliations:
Carnegie Mellon University, Pittsburgh, PA;Microsoft Research, Redmond, WA;Microsoft Research, Redmond, WA
Venue:
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Year:
2003

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Abstract

What characteristics of an email message make it more likely to be discarded? Statistical analyses of a set of deleted and non-deleted messages revealed several factors that were important in predicting the fate of a message. After controlling for the owner of the particular message, four factors turned out to be most important: history of communication with the sender (messages sent to and messages received from), intra-organizational vs. external sender, and size of the recipient group.