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SACT: a tool for automating semi-structured organizational communication
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Groupware: some issues and experiences
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Human interaction with intelligent systems: an overview and bibliography
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Update on National Science Foundation funding of the “Collaboratory”
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Experiences with workflow management: issues for the next generation
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Groupware and workflow: a survey of systems and behavioral issues
CHI '95 Conference Companion on Human Factors in Computing Systems
A notation for malleable and interoperable coordination mechanisms for CSCW systems
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The goal of this paper is to relate theory to invention and application in the design of systems for organizational communication and management. We propose and illustrate a theory of design, technology, and action that we believe has been missing in the mainstream of work on office systems. At the center of our thinking is a theory of language as social action, which differs from the generally taken-for-granted understandings of what goes on in an organization. This approach has been presented elsewhere, and our aim here is to examine its practical implications and assess its effectiveness in the design of The Coordinator, a workgroup productivity system that is in widespread commercial use on personal computers.