Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
A language/action perspective on the design of cooperative work (Reprint)
Computer-supported cooperative work: a book of readings
Answer Garden: a tool for growing organizational memory
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Towards an integrated organization and technology development
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Considering an organization's memory
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
Intertwining perspectives and negotiation
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Exploring support for knowledge management in mobile work
Proceedings of the Sixth European conference on Computer supported cooperative work
Moving document collections online: the evolution of a shared repository
Proceedings of the Sixth European conference on Computer supported cooperative work
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Sharing Expertise: Beyond Knowledge Management
Sharing Expertise: Beyond Knowledge Management
Achieving safety: a field study of boundary objects in aircraft technical support
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Supporting nuance in groupware design: moving from naturalistic expertise location to expertise recommendation
On finding things out: situating organisational knowledge in CSCW
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Conceptualization and appropriation: the evolving use of a collaborative knowledge management system
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
CHIC - a pluggable solution for community help in context
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Supporting expertise awareness: finding out what others know
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Expertise sharing in a heterogeneous organizational environment
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Local expertise at an emergency call centre
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Context grabbing: assigning metadata in large document collections
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Expert Recommender: Designing for a Network Organization
Computer Supported Cooperative Work
Managing nomadic knowledge: a case study of the European social forum
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The operator guide: an ambient persuasive interface in the factory
AmI'10 Proceedings of the First international joint conference on Ambient intelligence
Engaging with practices: design case studies as a research framework in CSCW
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Towards a model of cooperation
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
Beyond Expertise Seeking: A Field Study of the Informal Knowledge Practices of Healthcare IT Teams
Computer Supported Cooperative Work
Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
Computer Supported Cooperative Work
The Trouble with `Tacit Knowledge'
Computer Supported Cooperative Work
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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The Answer Garden supports knowledge sharing in two intertwined ways: by making relevant information retrievable and by mediating access to people with knowledge. We present a case study in which the Answer Garden approach was applied to encourage knowledge sharing in maintenance engineering of a steel mill. The results show that the sheer amount of drawings and the long history of chaning classification schemes challenge the Answer Garden apporach as well as domain-specific needs for technically mediated communication. Moreover, the given divison of labor and organizational micro-politics prevent the Answer Garden apporach from encouraging knowledge sharing. Based on these expriences, design directions for knowledge management systems are pointed out. Finally, the results of the study are related to a recent controversy on technology support for expertise location.