gIBIS: a hypertext tool for exploratory policy discussion
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Supporting social awareness @ work design and experience
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Considering an organization's memory
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Aether: an awareness engine for CSCW
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Information seeking and sharing in design teams
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
A technological framework supporting knowledge exchange in organizations
Proceedings of the third Nordic conference on Human-computer interaction
When Plans do not Work Out: How Plans are Used in Software Development Projects
Computer Supported Cooperative Work
Context browser: ontology based navigation in information spaces
IIiX Proceedings of the 1st international conference on Information interaction in context
Supporting expertise awareness: finding out what others know
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Pruning the answer garden: knowledge sharing in maintenance engineering
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Local expertise at an emergency call centre
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Expert Recommender: Designing for a Network Organization
Computer Supported Cooperative Work
Expert recommender systems in practice: evaluating semi-automatic profile generation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Knowledge Management in Locating the Patient in an Emergency Medical Service in Italy
Computer Supported Cooperative Work
Towards a model of cooperation
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
Computer Supported Cooperative Work
Asking the right person: supporting expertise selection in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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We present a field study of an organisation which designs and constructs precision mechatronic devices, which typically integrate electronics, mechanical assemblies, computer hardware and software We study how organisation members seek out answers to questions and solutions to problems as they arise in their work We examine how project documentation is used, how chance encounters are capitalised upon, how advice is sought, the role of meetings, training and competence-enhancing activities, and the use of the organisation's information systems. We develop an account of 'finding things out' as an orderly and practically situated organisational affair, and compare this with recent studies in CSCW of 'expertise location'. The paper closes with an examination of potential technology development programs to support people in finding things out in organisations while suggesting the re-specification of research on 'organisational memory', 'knowledge management' and allied notions in CSCW.