Information retrieval using a singular value decomposition model of latent semantic structure
SIGIR '88 Proceedings of the 11th annual international ACM SIGIR conference on Research and development in information retrieval
The integration of distributed knowledge in collaborative medical diagnosis
Intellectual teamwork
Using collaborative filtering to weave an information tapestry
Communications of the ACM - Special issue on information filtering
GroupLens: an open architecture for collaborative filtering of netnews
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Recommending and evaluating choices in a virtual community of use
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Pointing the way: active collaborative filtering
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social information filtering: algorithms for automating “word of mouth”
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Software architecture: perspectives on an emerging discipline
Software architecture: perspectives on an emerging discipline
Using frequency-of-mention in public conversations for social filtering
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
PHOAKS: a system for sharing recommendations
Communications of the ACM
Referral Web: combining social networks and collaborative filtering
Communications of the ACM
Fab: content-based, collaborative recommendation
Communications of the ACM
GroupLens: applying collaborative filtering to Usenet news
Communications of the ACM
Information needs in technical work settings and their implications for the design of computer tools
Computer Supported Cooperative Work
Yenta: a multi-agent, referral-based matchmaking system
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
An empirical study of global software development: distance and speed
ICSE '01 Proceedings of the 23rd International Conference on Software Engineering
Evaluating expertise recommendations
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Trust and epistemic communities in biodiversity data sharing
Proceedings of the 2nd ACM/IEEE-CS joint conference on Digital libraries
Expertise browser: a quantitative approach to identifying expertise
Proceedings of the 24th International Conference on Software Engineering
Shock: Aggregating Information While Preserving Privacy
Information Systems Frontiers
Recommending collaboration with social networks: a comparative evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An Agent Based Approach to Finding Expertise
PAKM '02 Proceedings of the 4th International Conference on Practical Aspects of Knowledge Management
Knowledge Management: System Architectures, Main Functions, and Implementing Techniques
EDCIS '02 Proceedings of the First International Conference on Engineering and Deployment of Cooperative Information Systems
Adaptive interfaces and agents
The human-computer interaction handbook
SHOCK: communicating with computational messages and automatic private profiles
WWW '03 Proceedings of the 12th international conference on World Wide Web
Hipikat: recommending pertinent software development artifacts
Proceedings of the 25th International Conference on Software Engineering
AAMAS '03 Proceedings of the second international joint conference on Autonomous agents and multiagent systems
Information seeking and sharing in design teams
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Studying the effect of similarity in online task-focused interactions
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Rethinking competence systems for knowledge-based organizations
European Journal of Information Systems
A graph model for E-commerce recommender systems
Journal of the American Society for Information Science and Technology
A technological framework supporting knowledge exchange in organizations
Proceedings of the third Nordic conference on Human-computer interaction
Learning from project history: a case study for software development
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Behind the curtain: lessons learned from a Wizard of Oz field experiment
ACM SIGGROUP Bulletin - Special issue on community-based learning: explorations into theoretical groundings, empirical findings and computer support
Use of RDF for expertise matching within academia
Knowledge and Information Systems
Hipikat: A Project Memory for Software Development
IEEE Transactions on Software Engineering
Social matching: A framework and research agenda
ACM Transactions on Computer-Human Interaction (TOCHI)
Searching for expertise in social networks: a simulation of potential strategies
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Formal models for expert finding in enterprise corpora
SIGIR '06 Proceedings of the 29th annual international ACM SIGIR conference on Research and development in information retrieval
Process-driven collaboration support for intra-agency crime analysis
Decision Support Systems - Special issue: Intelligence and security informatics
Towards an integrating architecture for competence management
Computers in Industry
Expertise visualization: an implementation and study based on cognitive fit theory
Decision Support Systems
Supporting expertise awareness: finding out what others know
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Music sharing as a computer supported collaborative application
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
On finding things out: situating organisational knowledge in CSCW
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Pruning the answer garden: knowledge sharing in maintenance engineering
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
ESMAP: A Multi-agent Platform for Extending a Knowledge Management System
WI '06 Proceedings of the 2006 IEEE/WIC/ACM International Conference on Web Intelligence
Global Software Engineering: The Future of Socio-technical Coordination
FOSE '07 2007 Future of Software Engineering
Determining Implementation Expertise from Bug Reports
MSR '07 Proceedings of the Fourth International Workshop on Mining Software Repositories
MSR '07 Proceedings of the Fourth International Workshop on Mining Software Repositories
A citation-based document retrieval system for finding research expertise
Information Processing and Management: an International Journal
Does a programmer's activity indicate knowledge of code?
Proceedings of the the 6th joint meeting of the European software engineering conference and the ACM SIGSOFT symposium on The foundations of software engineering
A socio-technical framework for supporting programmers
Proceedings of the the 6th joint meeting of the European software engineering conference and the ACM SIGSOFT symposium on The foundations of software engineering
Searching the library and asking the peers: learning to use Java APIs on demand
Proceedings of the 5th international symposium on Principles and practice of programming in Java
API-Evolution Support with Diff-CatchUp
IEEE Transactions on Software Engineering
Proactive displays: Supporting awareness in fluid social environments
ACM Transactions on Computer-Human Interaction (TOCHI)
Searching for experts in the enterprise: combining text and social network analysis
Proceedings of the 2007 international ACM conference on Supporting group work
Structuring cross-organizational knowledge sharing
Proceedings of the 2007 international ACM conference on Supporting group work
That's what friends are for: facilitating 'who knows what' across group boundaries
Proceedings of the 2007 international ACM conference on Supporting group work
Using web 2.0 to locate expertise
CASCON '07 Proceedings of the 2007 conference of the center for advanced studies on Collaborative research
People search: Searching people sharing similar interests from the Web
Journal of the American Society for Information Science and Technology
The role of social networks in students' learning experiences
Working group reports on ITiCSE on Innovation and technology in computer science education
Asynchronous remote medical consultation for Ghana
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Harvesting with SONAR: the value of aggregating social network information
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Pick me!: link selection in expertise search results
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CI-KNOW: recommendation based on social networks
dg.o '08 Proceedings of the 2008 international conference on Digital government research
Mining usage expertise from version archives
Proceedings of the 2008 international working conference on Mining software repositories
CityFlocks: designing social navigation for urban mobile information systems
Proceedings of the 7th ACM conference on Designing interactive systems
Identifying domain expertise of developers from source code
Proceedings of the 14th ACM SIGKDD international conference on Knowledge discovery and data mining
Understanding and Improving Collective Attention Economy for Expertise Sharing
CAiSE '08 Proceedings of the 20th international conference on Advanced Information Systems Engineering
Communication-Garden System: Visualizing a computer-mediated communication process
Decision Support Systems
Making sense of strangers' expertise from signals in digital artifacts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enhancing information scent: identifying and recommending quality tags
Proceedings of the ACM 2009 international conference on Supporting group work
Locating patient expertise in everyday life
Proceedings of the ACM 2009 international conference on Supporting group work
Discovering Areas of Expertise from Publication Data
Knowledge Acquisition: Approaches, Algorithms and Applications
Toward Automatic Expertise Identification of Blogger
Proceedings of the 2009 conference on Information Modelling and Knowledge Bases XX
Capturing User Intent for Analytic Process
UMAP '09 Proceedings of the 17th International Conference on User Modeling, Adaptation, and Personalization: formerly UM and AH
Wiki anxiety: impediments to implementing wikis for IT support groups
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
NetLearn: Social Network Analysis and Visualizations for Learning
EC-TEL '09 Proceedings of the 4th European Conference on Technology Enhanced Learning: Learning in the Synergy of Multiple Disciplines
Process-driven collaboration support for intra-agency crime analysis
Decision Support Systems - Special issue: Intelligence and security informatics
Task-based K-Support system: disseminating and sharing task-relevant knowledge
Expert Systems with Applications: An International Journal
The impact of awareness and accessibility on expertise retrieval: A multilevel network perspective
Journal of the American Society for Information Science and Technology
Enhancing directed content sharing on the web
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Lessons learned from blog muse: audience-based inspiration for bloggers
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Adaptive support for distributed collaboration
The adaptive web
Visualizing social network concepts
Decision Support Systems
SISN: a toolkit for augmenting expertise sharing via social networks
OCSC'07 Proceedings of the 2nd international conference on Online communities and social computing
Improving expertise recommender systems by odds ratio
AIRS'08 Proceedings of the 4th Asia information retrieval conference on Information retrieval technology
A degree-of-knowledge model to capture source code familiarity
Proceedings of the 32nd ACM/IEEE International Conference on Software Engineering - Volume 1
Recommending experts using communication history
Proceedings of the 2nd International Workshop on Recommendation Systems for Software Engineering
A researcher expertise search system using ontology-based data mining
APCCM '10 Proceedings of the Seventh Asia-Pacific Conference on Conceptual Modelling - Volume 110
Computer supported reflection of good practice
CRIWG'10 Proceedings of the 16th international conference on Collaboration and technology
A review of awareness in distributed collaborative software engineering
Software—Practice & Experience - Focus on Selected PhD Literature Reviews in the Practical Aspects of Software Technology
HCSE'10 Proceedings of the Third international conference on Human-centred software engineering
"Not my bug!" and other reasons for software bug report reassignments
Proceedings of the ACM 2011 conference on Computer supported cooperative work
T-RecS: team recommendation system through expertise and cohesiveness
Proceedings of the 20th international conference companion on World wide web
Effects of community size and contact rate in synchronous social q&a
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Impact of collaborative traces on trustworthiness
Proceedings of the 4th International Workshop on Cooperative and Human Aspects of Software Engineering
Exploring a Bayesian and linear approach to requirements traceability
Information and Software Technology
Don't touch my code!: examining the effects of ownership on software quality
Proceedings of the 19th ACM SIGSOFT symposium and the 13th European conference on Foundations of software engineering
Proceedings of the 19th ACM SIGSOFT symposium and the 13th European conference on Foundations of software engineering
Finding appropriate experts for collaboration
WAIM'11 Proceedings of the 12th international conference on Web-age information management
Conceptualizing and advancing research networking systems
ACM Transactions on Computer-Human Interaction (TOCHI)
IM3: a system for matchmaking in mobile environments
KES'05 Proceedings of the 9th international conference on Knowledge-Based Intelligent Information and Engineering Systems - Volume Part I
The pwc connection machine: an adaptive expertise provider
ECCBR'06 Proceedings of the 8th European conference on Advances in Case-Based Reasoning
Affording Mechanisms: An Integrated View of Coordination and Knowledge Management
Computer Supported Cooperative Work
Best faces forward: a large-scale study of people search in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Asking the right person: supporting expertise selection in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Expert Systems with Applications: An International Journal
To whom should I listen? Finding reputable reviewers in opinion-sharing communities
Decision Support Systems
Refining code ownership with synchronous changes
Empirical Software Engineering
WhoseFault: automatic developer-to-fault assignment through fault localization
Proceedings of the 34th International Conference on Software Engineering
Computer Supported Cooperative Work
Foundations and Trends in Information Retrieval
Proceedings of the 30th ACM international conference on Design of communication
History slicing: assisting code-evolution tasks
Proceedings of the ACM SIGSOFT 20th International Symposium on the Foundations of Software Engineering
Collective intelligence in the online social network of yahoo!answers and its implications
Proceedings of the 21st ACM international conference on Information and knowledge management
People-to-People recommendation using multiple compatible subgroups
AI'12 Proceedings of the 25th Australasian joint conference on Advances in Artificial Intelligence
Distributed development considered harmful?
Proceedings of the 2013 International Conference on Software Engineering
Proceedings of the 10th Working Conference on Mining Software Repositories
Mining expertise and interests from social media
Proceedings of the 22nd international conference on World Wide Web
Degree-of-knowledge: Modeling a developer's knowledge of code
ACM Transactions on Software Engineering and Methodology (TOSEM)
The perception of others: inferring reputation from social media in the enterprise
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
Div-clustering: Exploring active users for social collaborative recommendation
Journal of Network and Computer Applications
Roles in social networks: Methodologies and research issues
Web Intelligence and Agent Systems
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Locating the expertise necessary to solve difficult problems is a nuanced social and collaborative problem. In organizations, some people assist others in locating expertise by making referrals. People who make referrals fill key organizational roles that have been identified by CSCW and affiliated research. Expertise locating systems are not designed to replace people who fill these key organizational roles. Instead, expertise locating systems attempt to decrease workload and support people who have no other options. Recommendation systems are collaborative software that can be applied to expertise locating. This work describes a general recommendation architecture that is grounded in a field study of expertise locating. Our expertise recommendation system details the work necessary to fit expertise recommendation to a work setting. The architecture and implementation begin to tease apart the technical aspects of providing good recommendations from social and collaborative concerns.