The information lens: an intelligent system for information sharing in organizations
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Object lens: a “spreadsheet” for cooperative work
ACM Transactions on Information Systems (TOIS)
Cooperative work in the Andrew message system
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Automatic text processing
Answer Garden: a tool for growing organizational memory
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Computational mail as network infrastructure for computer-supported cooperative work
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Active mail—a framework for implementing groupware
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Discovering shared interests using graph analysis
Communications of the ACM - Special issue on internetworking
Information filtering based on user behavior analysis and best match text retrieval
SIGIR '94 Proceedings of the 17th annual international ACM SIGIR conference on Research and development in information retrieval
Social information filtering: algorithms for automating “word of mouth”
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Referral Web: combining social networks and collaborative filtering
Communications of the ACM
GroupLens: applying collaborative filtering to Usenet news
Communications of the ACM
An experimental system for transactional messaging
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Yenta: a multi-agent, referral-based matchmaking system
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Crowds: anonymity for Web transactions
ACM Transactions on Information and System Security (TISSEC)
Privacy interfaces for information management
Communications of the ACM
Privacy-preserving data mining
SIGMOD '00 Proceedings of the 2000 ACM SIGMOD international conference on Management of data
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
FLANNEL: adding computation to electronic mail during transmission
Proceedings of the 15th annual ACM symposium on User interface software and technology
Shock: Aggregating Information While Preserving Privacy
Information Systems Frontiers
Collaborative Filtering with Privacy
SP '02 Proceedings of the 2002 IEEE Symposium on Security and Privacy
WaterCooler: exploring an organization through enterprise social media
Proceedings of the ACM 2009 international conference on Supporting group work
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A computationally enhanced message contains some embedded programmatic components that are interpreted and executed automatically upon receipt. Unlike ordinary text email or instant messages, they make possible a number of useful applications. In this paper, we describe a general and flexible messaging system called SHOCK that extends the functionality of prior computational email systems by allowing XML-encoded SHOCK messages to interact with an automatically created profile of a user. These profiles consist of information about the most common tasks users perform, such as their Web browsing behavior, their conventional email usage, etc. Since users are sensitive about such data, the system is designed with privacy as a central design goal, and employs a distributed peer-to-peer architecture to achieve it. The system is largely implemented with commodity Web technologies and provides both a Web interface as well as one that is tightly integrated with users ordinary email clients. With SHOCK, users can send highly targeted messages without violating others privacy, and engage in structured conversation appropriate to the context without disrupting their existing work practices. We describe our implementation in detail, the most useful novel applications of the system, and our experiences with the system in a pilot field test.