Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Deriving concept hierarchies from text
Proceedings of the 22nd annual international ACM SIGIR conference on Research and development in information retrieval
Ubiquity
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Faceted metadata for image search and browsing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SHOCK: communicating with computational messages and automatic private profiles
WWW '03 Proceedings of the 12th international conference on World Wide Web
Dogear: Social bookmarking in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
FeedMe: a collaborative alert filtering system
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Supporting expertise awareness: finding out what others know
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
BlogCentral: the role of internal blogs at work
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Crossing Boundaries: A Case Study of Employee Blogging
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Corporate Blogging: Building community through persistent digital talk
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Socially augmenting employee profiles with people-tagging
Proceedings of the 20th annual ACM symposium on User interface software and technology
Popularity, novelty and attention
Proceedings of the 9th ACM conference on Electronic commerce
SmallBlue: People Mining for Expertise Search
IEEE MultiMedia
Motivations for social networking at work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Blogging at work and the corporate attention economy
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using Web 2.0 to improve software quality
Proceedings of the 1st Workshop on Web 2.0 for Software Engineering
A conceptual model for dimensions impacting employees' participation in enterprise social tagging
Proceedings of the International Workshop on Modeling Social Media
Do you know dis?: a user study of a knowledge discovery tool for organizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
S-FIT: a technique for integrating social features in existing information systems
Proceedings of the 2012 iConference
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
SoMEST: a model for detecting competitive intelligence from social media
Proceedings of the 15th International Academic MindTrek Conference: Envisioning Future Media Environments
A framework for designing an environment science social network
Proceedings of the 50th Annual Southeast Regional Conference
Building reputation and trust using federated search and opinion mining
Proceedings of the 21st international conference companion on World Wide Web
Evaluation of the uses and benefits of a social business platform
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Retrieving and connecting reputations to find reliable results
FDIA'11 Proceedings of the Fourth BCS-IRSG conference on Future Directions in Information Access
Bell Labs Technical Journal
The Management and Use of Social Network Sites in a Government Department
Computer Supported Cooperative Work
Building reputation and trust using federated search and opinion mining
SIGIR '12 Proceedings of the 35th international ACM SIGIR conference on Research and development in information retrieval
Collaborative decision making: an implementation of the Delphi approach in a social platform
CASCON '12 Proceedings of the 2012 Conference of the Center for Advanced Studies on Collaborative Research
Adaptive case management in the social enterprise
ICSOC'12 Proceedings of the 10th international conference on Service-Oriented Computing
Understanding affect in the workplace via social media
Proceedings of the 2013 conference on Computer supported cooperative work
Geographical and organizational distances in enterprise crowdfunding
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
A Social Media framework to support Engineering Design Communication
Advanced Engineering Informatics
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As organizations scale up, their collective knowledge increases, and the potential for serendipitous collaboration between members grows dramatically. However, finding people with the right expertise or interests becomes much more difficult. Semi-structured social media, such as blogs, forums, and bookmarking, present a viable platform for collaboration-if enough people participate, and if shared content is easily findable. Within the trusted confines of an organization, users can trade anonymity for a rich identity that carries information about their role, location, and position in its hierarchy. This paper describes WaterCooler, a tool that aggregates shared internal social media and cross-references it with an organization's directory. We deployed WaterCooler in a large global enterprise and present the results of a preliminary user study. Despite the lack of complete social networking affordances, we find that WaterCooler changed users' perceptions of their workplace, made them feel more connected to each other and the company, and redistributed users' attention outside their own business groups.