Improving individual and organizational performance through communities of practice
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
A diary study of task switching and interruptions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Improving proactive information systems
Proceedings of the 10th international conference on Intelligent user interfaces
Y!Q: contextual search at the point of inspiration
Proceedings of the 14th ACM international conference on Information and knowledge management
Email in personal information management
Communications of the ACM - Personal information management
Dogear: Social bookmarking in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Searching for experts in the enterprise: combining text and social network analysis
Proceedings of the 2007 international ACM conference on Supporting group work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CoScripter: automating & sharing how-to knowledge in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Motivations for social networking at work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
WaterCooler: exploring an organization through enterprise social media
Proceedings of the ACM 2009 international conference on Supporting group work
Coping with information overload in email communication: Evaluation of a training intervention
Computers in Human Behavior
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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Organisations today have no reliable way of ensuring that all employees are aware of information that may be relevant to their work. In this paper we report on a 2-year project in which we have iteratively designed, developed and tested a knowledge discovery system (KnowDis) for organizations. Early stages of our study revealed that, employees do not know what is available on the corporate intranet, or files and messages they have stored. KnowDis proactively fetches relevant information and displays it in an unobtrusive form; this increases employee awareness without disrupting their tasks. We discuss and characterize knowledge workers' email usage behavior. Our main study with 28 users of KnowDis-enhanced email showed it can improve the user experience and performance on information retrieval tasks for knowledge workers.