An inductive search system: Theory, design, and implementation
IEEE Transactions on Systems, Man and Cybernetics
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Referral Web: combining social networks and collaborative filtering
Communications of the ACM
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
The Invisible World of Intermediaries: A Cautionary Tale
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Privacy in e-commerce: examining user scenarios and privacy preferences
Proceedings of the 1st ACM conference on Electronic commerce
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The Social Life of Information
The Social Life of Information
Sharing Expertise: Beyond Knowledge Management
Sharing Expertise: Beyond Knowledge Management
Expertise browser: a quantitative approach to identifying expertise
Proceedings of the 24th International Conference on Software Engineering
Expertise identification using email communications
CIKM '03 Proceedings of the twelfth international conference on Information and knowledge management
Email as spectroscopy: automated discovery of community structure within organizations
Communities and technologies
A Relational View of Information Seeking and Learning in Social Networks
Management Science
ContactMap: Organizing communication in a social desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
Modeling and predicting personal information dissemination behavior
Proceedings of the eleventh ACM SIGKDD international conference on Knowledge discovery in data mining
Social matching: A framework and research agenda
ACM Transactions on Computer-Human Interaction (TOCHI)
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Dogear: Social bookmarking in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SmallBlue: People Mining for Expertise Search
IEEE MultiMedia
ExpertiseNet: relational and evolutionary expert modeling
UM'05 Proceedings of the 10th international conference on User Modeling
Pick me!: link selection in expertise search results
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social Networking System for Academic Collaboration
CDVE '08 Proceedings of the 5th international conference on Cooperative Design, Visualization, and Engineering
Do you know?: recommending people to invite into your social network
Proceedings of the 14th international conference on Intelligent user interfaces
Making sense of strangers' expertise from signals in digital artifacts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Make new friends, but keep the old: recommending people on social networking sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Collaborative workflow assistant for organizational effectiveness
Proceedings of the 2009 ACM symposium on Applied Computing
Locating patient expertise in everyday life
Proceedings of the ACM 2009 international conference on Supporting group work
Discovering Areas of Expertise from Publication Data
Knowledge Acquisition: Approaches, Algorithms and Applications
The impact of awareness and accessibility on expertise retrieval: A multilevel network perspective
Journal of the American Society for Information Science and Technology
Lessons learned from blog muse: audience-based inspiration for bloggers
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contextual factors for finding similar experts
Journal of the American Society for Information Science and Technology
Social media for software engineering
Proceedings of the FSE/SDP workshop on Future of software engineering research
CRIWG'10 Proceedings of the 16th international conference on Collaboration and technology
Guess who?: enriching the social graph through a crowdsourcing game
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Do you know dis?: a user study of a knowledge discovery tool for organizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enterprise search through automatic synthesis of tag clouds
COMPUTE '11 Proceedings of the Fourth Annual ACM Bangalore Conference
An integrated approach for modeling and facilitating RFID-based collaborative logistics processes
Proceedings of the 2011 ACM Symposium on Applied Computing
Searching consultants in web forum
DASFAA'11 Proceedings of the 16th international conference on Database systems for advanced applications
A user similarity calculation based on the location for social network services
DASFAA'11 Proceedings of the 16th international conference on Database systems for advanced applications - Volume Part I
Conceptualizing and advancing research networking systems
ACM Transactions on Computer-Human Interaction (TOCHI)
Email between private use and organizational purpose
Proceedings of the 21st international conference companion on World Wide Web
Beyond Expertise Seeking: A Field Study of the Informal Knowledge Practices of Healthcare IT Teams
Computer Supported Cooperative Work
Asking the right person: supporting expertise selection in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Foundations and Trends in Information Retrieval
To answer or not: what non-qa social activities can tell
Proceedings of the 2013 conference on Computer supported cooperative work
I need someone to help!: a taxonomy of helper-finding activities in the enterprise
Proceedings of the 2013 conference on Computer supported cooperative work
Computer Supported Cooperative Work
Discovering social media experts by integrating social networks and contents
ADC '12 Proceedings of the Twenty-Third Australasian Database Conference - Volume 124
Enriching employee ontology for enterprises with knowledge discovery from social networks
Proceedings of the 2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining
Who have got answers?: growing the pool of answerers in a smart enterprise social QA system
Proceedings of the 19th international conference on Intelligent User Interfaces
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
Information management from social and documentary sources in organizations
Computers in Human Behavior
| Hi-index | 0.00 |
Employees depend on other people in the enterprise for rapid access to important information. But current systems for finding experts do not adequately address the social implications of finding and engaging strangers in conversation. This paper provides a user study of SmallBlue, a social-context-aware expertise search system that can be used to identify experts, see dynamic profile information and get information about the social distance to the expert, before deciding whether and how to initiate contact. The system uses an innovative approach to privacy to infer content and dynamic social networks from email and chat logs. We describe usage of SmallBlue and discuss implications for the next generation of enterprise-wide systems for finding people.