Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The role of transparency in recommender systems
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Expertise identification using email communications
CIKM '03 Proceedings of the twelfth international conference on Information and knowledge management
Social matching: A framework and research agenda
ACM Transactions on Computer-Human Interaction (TOCHI)
On finding things out: situating organisational knowledge in CSCW
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Expertise sharing in a heterogeneous organizational environment
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Searching for experts in the enterprise: combining text and social network analysis
Proceedings of the 2007 international ACM conference on Supporting group work
Pick me!: link selection in expertise search results
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SmallBlue: People Mining for Expertise Search
IEEE MultiMedia
Expert recommender systems in practice: evaluating semi-automatic profile generation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making sense of strangers' expertise from signals in digital artifacts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social networks and discovery in the enterprise (SaND)
Proceedings of the 32nd international ACM SIGIR conference on Research and development in information retrieval
Guess who?: enriching the social graph through a crowdsourcing game
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of community size and contact rate in synchronous social q&a
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design lessons from the fastest q&a site in the west
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Foundations and Trends in Information Retrieval
I need someone to help!: a taxonomy of helper-finding activities in the enterprise
Proceedings of the 2013 conference on Computer supported cooperative work
Supporting exploratory people search: a study of factor transparency and user control
Proceedings of the 22nd ACM international conference on Conference on information & knowledge management
What do teens ask their online social networks?: social search practices among high school students
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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Expertise selection is the process of choosing an expert from a list of recommended people. This is an important and nuanced step in expertise location that has not received a great deal of attention. Through a lab-based, controlled investigation with 35 enterprise workers, we found that presenting additional information about each recommended person in a search result list led the participants to make quicker and better-informed selections. These results focus attention on a currently understudied aspect of expertise location--expertise selection--that could greatly improve the usefulness of supporting systems. We also asked participants to rate the type of information that might be most useful for expertise selection on a paper prototype containing 36 types of potentially helpful information. We identified sixteen types of this information that may be most useful for various expertise selection tasks.