Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
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Towards an integrated organization and technology development
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Yenta: a multi-agent, referral-based matchmaking system
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Evolving the notes: organizational change around groupware technology
Groupware and teamwork
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
Agents to assist in finding help
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Proceedings of the Sixth European conference on Computer supported cooperative work
Evaluating expertise recommendations
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Supporting nuance in groupware design: moving from naturalistic expertise location to expertise recommendation
Pruning the answer garden: knowledge sharing in maintenance engineering
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Why groupware succeeds: discretion or mandate?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Supporting expertise awareness: finding out what others know
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Expert Recommender: Designing for a Network Organization
Computer Supported Cooperative Work
Structuring cross-organizational knowledge sharing
Proceedings of the 2007 international ACM conference on Supporting group work
Behaviour & Information Technology - Computer Support for Learning Communities
Understanding and Improving Collective Attention Economy for Expertise Sharing
CAiSE '08 Proceedings of the 20th international conference on Advanced Information Systems Engineering
Expert recommender systems in practice: evaluating semi-automatic profile generation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Managing nomadic knowledge: a case study of the European social forum
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Engaging with practices: design case studies as a research framework in CSCW
Proceedings of the ACM 2011 conference on Computer supported cooperative work
The secret life of machines – boundary objects in maintenance, repair and overhaul
Pervasive'10 Proceedings of the 8th international conference on Pervasive Computing
Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
Computer Supported Cooperative Work
The Trouble with `Tacit Knowledge'
Computer Supported Cooperative Work
Asking the right person: supporting expertise selection in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
I need someone to help!: a taxonomy of helper-finding activities in the enterprise
Proceedings of the 2013 conference on Computer supported cooperative work
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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The term knowledge management (KM) has lost most of its magic during the past few years: While knowledge has been identified as an important resource and key factor for productivity gains and innovation in organizations, there seems to be no generally applicable (and easy) way to utilize this resource. In this paper we present results of a field study that was conducted within a major European industrial association. The study focused on knowledge intense processes among the association and its member companies which were supposed to be improved by KM strategies and systems. The organizational setting appears to be unique in different ways: A grown and highly decentralized organizational structure, goods that exclusively consist of human and social capital and a distinct mutual unawareness of competencies and responsibilities within the organization define our field of application.