Automatic text processing
Answer Garden: a tool for growing organizational memory
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Teach yourself Java in 21 days
Teach yourself Java in 21 days
Referral Web: combining social networks and collaborative filtering
Communications of the ACM
Yenta: a multi-agent, referral-based matchmaking system
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Cognitive and developmental factors in expert performance
Expertise in context
Experience and expertise: the role of memory in planning for opportunities
Expertise in context
FieldWise: a mobile knowledge management architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Evaluating expertise recommendations
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
NuggetMine: intelligent groupware for opportunistically sharing information nuggets
Proceedings of the 7th international conference on Intelligent user interfaces
Shock: Aggregating Information While Preserving Privacy
Information Systems Frontiers
Recommending collaboration with social networks: a comparative evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design Issues for Agent-Based Resource Locator Systems
PAKM '02 Proceedings of the 4th International Conference on Practical Aspects of Knowledge Management
Natural Language Processing for Expertise Modelling in E-mail Communication
IDEAL '02 Proceedings of the Third International Conference on Intelligent Data Engineering and Automated Learning
Adaptive interfaces and agents
The human-computer interaction handbook
AAMAS '03 Proceedings of the second international joint conference on Autonomous agents and multiagent systems
BT Technology Journal
Human factors affecting dependability in end-user programming
WEUSE I Proceedings of the first workshop on End-user software engineering
FOCS '05 Proceedings of the 46th Annual IEEE Symposium on Foundations of Computer Science
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
Supporting software development as knowledge-intensive and collaborative activity
Proceedings of the 2006 international workshop on Workshop on interdisciplinary software engineering research
Building effective help systems: modelling human help seeking behaviour
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Expertise sharing in a heterogeneous organizational environment
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Expert Recommender: Designing for a Network Organization
Computer Supported Cooperative Work
A metrics framework for evaluating group formation
Proceedings of the 2007 international ACM conference on Supporting group work
The role of social networks in students' learning experiences
Working group reports on ITiCSE on Innovation and technology in computer science education
International Journal of Learning Technology
Expert recommender systems in practice: evaluating semi-automatic profile generation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Multi-tiered Peer Learning Support
Proceedings of the 2005 conference on Towards Sustainable and Scalable Educational Innovations Informed by the Learning Sciences: Sharing Good Practices of Research, Experimentation and Innovation
JSAI-isAI'09 Proceedings of the 2009 international conference on New frontiers in artificial intelligence
ASIAN'05 Proceedings of the 10th Asian Computing Science conference on Advances in computer science: data management on the web
Agent-Based support for open communities
CEEMAS'05 Proceedings of the 4th international Central and Eastern European conference on Multi-Agent Systems and Applications
Using developer interaction data to compare expertise metrics
Proceedings of the 10th Working Conference on Mining Software Repositories
Mining expertise and interests from social media
Proceedings of the 22nd international conference on World Wide Web
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When a novice needs help, often the best solution is to find a human expert who is capable of answering the novice's questions. But often, novices have difficulty characterizing their own questions and expertise and finding appropriate experts. Previous attempts to assist expertise location have provided matchmaking services, but leave the task of classifying knowledge and queries to be performed manually by the participants. We introduce Expert Finder, an agent that automatically classifies both novice and expert knowledge by autonomously analyzing documents created in the course of routine work. Expert Finder works in the domain of Java programming, where it relates a user's Java class usage to an independent domain model. User models are automatically generated that allow accurate matching of query to expert without either the novice or expert filling out skill questionnaires. Testing showed that automatically generated profiles matched well with experts' own evaluation of their skills, and we achieved a high rate of matching novice questions with appropriate experts.