Communications of the ACM
Agents that reduce work and information overload
Software agents
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Agents to assist in finding help
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
MEMOIR — an open framework for enhanced navigation of distributed information
Information Processing and Management: an International Journal
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Open hypermedia as a navigational interface to ontological information spaces
Proceedings of the 12th ACM conference on Hypertext and Hypermedia
Organizational Learning: Creating, Retaining, and Transferring Knowledge
Organizational Learning: Creating, Retaining, and Transferring Knowledge
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
The InfoFinder Agent: Learning User Interests through Heuristic Phrase Extraction
IEEE Expert: Intelligent Systems and Their Applications
OntoSeek: Content-Based Access to the Web
IEEE Intelligent Systems
How Knowledge Reuse Informs Effective System Design and Implementation
IEEE Intelligent Systems
Natural Language Processing for Expertise Modelling in E-mail Communication
IDEAL '02 Proceedings of the Third International Conference on Intelligent Data Engineering and Automated Learning
Identifying Communities of Practice
Proceedings of the IFIP 17th World Computer Congress - TC8 Stream on Information Systems: The e-Business Challenge
ONTOCOPI: Methods and Tools for Identifying Communities of Practice
Proceedings of the IFIP 17th World Computer Congress - TC12 Stream on Intelligent Information Processing
AAAI'96 Proceedings of the thirteenth national conference on Artificial intelligence - Volume 1
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While knowledge is viewed by many as an asset, it is often difficult to locate particular items within a large electronic corpus. This paper presents an agent based framework for the location of resources to resolve a specific query, and considers the associated design issue. Aspects of the work presented complements current research into both expertise finders and recommender systems. The essential issues for the proposed design are scalability, together with the ability to learn and adapt to changing resources. As knowledge is often implicit within electronic resources, and therefore difficult to locate, we have proposed the use of ontologies, to extract the semantics and infer meaning to obtain the results required. We explore the use of communities of practice, applying ontology-based networks, and e-mail message exchanges to aid the resource discovery process.