How Knowledge Reuse Informs Effective System Design and Implementation

Authors:
Daniel E. O'Leary
Affiliations:
-
Venue:
IEEE Intelligent Systems
Year:
2001

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Abstract

Knowledge reuse is a critical concept for knowledge management. The extent of knowledge reuse can facilitate allocation for knowledge bases, software, hardware, and network resources. In addition, reuse can guide the choice of knowledge bases and facilitate knowledge management system design.Using data gathered from the knowledge management system of a "Big 5" professional service firm, the author analyzes the extent of knowledge reuse both on an intraperiod and interperiod basis. Of the three primary service lines (audit, consulting, and tax) tax has substantial intraperiod and interperiod knowledge reuse, whereas consulting has significantly less knowledge reuse.These findings suggest that differential reuse will impact the design of knowledge management systems. In addition, differential resource requirements and corresponding benefits potentially can lead to organizational conflict across service lines.