Design and Evaluation of a Knowledge Management System

Authors:
Chih-Ping Wei;Paul Jen-Hwa Hu;Hung-Huang Chen
Affiliations:
-;-;-
Venue:
IEEE Software
Year:
2002

Citing 9
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Abstract

To compete in the emerging knowledge-centric economy, business organizations around the world have undertaken various initiatives to manage knowledge. Following a knowledge codification approach, the authors responded to the knowledge management challenge that faces an integrated circuit assembly-testing firm-acquiring, organizing, sharing, and using important lessons learned from previous design reviews and customer service. In this article, the authors describe their system's architecture design and highlight encouraging preliminary evaluation results in several areas, including knowledge-sharing support, productivity improvement, and customer relationship management enhancement. Based on our findings, we also discuss important implications for knowledge management in software engineering, where knowledge sharing and reuse are equally critical to ultimate design quality, organization productivity, and service level.