Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Guided tours and tabletops: tools for communicating in a hypertext environment
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
KMS: a distributed hypermedia system for managing knowledge in organizations
HYPERTEXT '87 Proceedings of the ACM conference on Hypertext
The evolution of user behavior in a computerized conferencing system
Communications of the ACM
Narratives at work: story telling as cooperative diagnostic activity
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Cooperative support for computer work: a social perspective on the empowering of end users
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Skip and scan: cleaning up telephone interface
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computational mail as network infrastructure for computer-supported cooperative work
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Consultants and apprentices: observations about learning and collaborative problem solving
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
HyperVoice: a phone-based CSCW platform
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Phone-based CSCW: tools and trials
ACM Transactions on Information Systems (TOIS)
A blackboard-based architecture for filtering new software features
COCS '93 Proceedings of the conference on Organizational computing systems
Supporting long-term collaboration in software maintenance
COCS '93 Proceedings of the conference on Organizational computing systems
Where did you put it? Issues in the design and use of a group memory
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Experiments with Oval: a radically tailorable tool for cooperative work
ACM Transactions on Information Systems (TOIS)
The Cafe ConstructionKit: a toolkit for sociality
ACM SIGOIS Bulletin - Special issue: workshop write-ups and positions papers from CSCW'94
Developing domain knowledge through the reuse of project experiences
SSR '95 Proceedings of the 1995 Symposium on Software reusability
Community help: discovering tools and locating experts in a dynamic environment
CHI '95 Conference Companion on Human Factors in Computing Systems
Such easy-to-use systems!: How organizations shape the design and use of online help systems
COCS '95 Proceedings of conference on Organizational computing systems
An organizational learning approach to domain analysis
Proceedings of the 17th international conference on Software engineering
A framework for developing experience-based usability guidelines
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
CSCW as form of organizational memory: implications for organizational learning
ACM SIGOIS Bulletin
Involving remote users in continuous design of web content
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
A framework for assessing group memory approaches for software design projects
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
An empirically derived framework for classifying parallel program performance tuning problems
SPDT '98 Proceedings of the SIGMETRICS symposium on Parallel and distributed tools
Network Communities: Something Old, Something New, Something Borrowed …
Computer Supported Cooperative Work - Special issue on interaction and collaboration in MUDs
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
Integrating Contexts to Support Coordination: TheCHAOS Project
Computer Supported Cooperative Work
Agents to assist in finding help
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Improving problem-oriented mailing list archives with MCS
Proceedings of the 22nd international conference on Software engineering
Remote concept design from an activity theory perspective
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Case-Based Knowledge Management Tools for Software Development
Automated Software Engineering
BT Technology Journal
How Can Organizational Memory Theories Contribute to Organizational Memory Systems?
Information Systems Frontiers
Collaborative Support for Informal Information in Collective Memory Systems
Information Systems Frontiers
Creating Shared Information Spaces to Support Collaborative Design Work
Information Systems Frontiers
Shock: Aggregating Information While Preserving Privacy
Information Systems Frontiers
Telme: A Personalized, Context-Aware Communication Support System
IEEE Intelligent Systems
Supporting Knowledge Management in University Software R&D Groups
LSO '01 Proceedings of the Third International Workshop on Advances in Learning Software Organizations
SHOCK: communicating with computational messages and automatic private profiles
WWW '03 Proceedings of the 12th international conference on World Wide Web
Ecological storytelling and collaborative scientific activities
ACM SIGGROUP Bulletin
Knowledge portals and the emerging digital knowledge workplace
IBM Systems Journal
Ordering Systems: Coordinative Practices and Artifacts in Architectural Design and Planning
Computer Supported Cooperative Work
In the company of readers: the digital library book as "practiced place"
Proceedings of the 5th ACM/IEEE-CS joint conference on Digital libraries
Collaborative information retrieval in an information-intensive domain
Information Processing and Management: an International Journal
Hipikat: A Project Memory for Software Development
IEEE Transactions on Software Engineering
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
Supporting software development as knowledge-intensive and collaborative activity
Proceedings of the 2006 international workshop on Workshop on interdisciplinary software engineering research
CHIC - a pluggable solution for community help in context
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Development scenarios for organizational memory information systems
Journal of Management Information Systems - Special section: Data mining
Project memory: information management for project teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Supporting expertise awareness: finding out what others know
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Pruning the answer garden: knowledge sharing in maintenance engineering
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
A socio-technical framework for supporting programmers
Proceedings of the the 6th joint meeting of the European software engineering conference and the ACM SIGSOFT symposium on The foundations of software engineering
Asynchronous Collaboration Around Multimedia Applied to On-Demand Education
Journal of Management Information Systems
Expert Recommender: Designing for a Network Organization
Computer Supported Cooperative Work
Searching the library and asking the peers: learning to use Java APIs on demand
Proceedings of the 5th international symposium on Principles and practice of programming in Java
Living design memory: framework, implementation, lessons learned
Human-Computer Interaction
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
Closing Information Gaps with Inverse Search
PAKM '08 Proceedings of the 7th International Conference on Practical Aspects of Knowledge Management
Expert recommender systems in practice: evaluating semi-automatic profile generation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the fourth international conference on Communities and technologies
Information and Organization
Social search and need-driven knowledge sharing in Wikis with Woogle
Proceedings of the 5th International Symposium on Wikis and Open Collaboration
Collaborative Information Retrieval in an information-intensive domain
Information Processing and Management: an International Journal
Interorganizational coordination and awareness in a nonprofit ecosystem
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Personalization via friendsourcing
ACM Transactions on Computer-Human Interaction (TOCHI)
What do people ask their social networks, and why?: a survey study of status message q&a behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ResearchWave: an ambient visualization for providing awareness of research activities
Proceedings of the 8th ACM Conference on Designing Interactive Systems
JSAI-isAI'09 Proceedings of the 2009 international conference on New frontiers in artificial intelligence
#TwitterSearch: a comparison of microblog search and web search
Proceedings of the fourth ACM international conference on Web search and data mining
Semantic need: guiding metadata annotations by questions people #ask
ISWC'10 Proceedings of the 9th international semantic web conference on The semantic web - Volume Part I
Impact of collaborative traces on trustworthiness
Proceedings of the 4th International Workshop on Cooperative and Human Aspects of Software Engineering
IP-QAT: in-product questions, answers, & tips
Proceedings of the 24th annual ACM symposium on User interface software and technology
Domino: exploring mobile collaborative software adaptation
PERVASIVE'06 Proceedings of the 4th international conference on Pervasive Computing
Beyond Expertise Seeking: A Field Study of the Informal Knowledge Practices of Healthcare IT Teams
Computer Supported Cooperative Work
Social annotations in web search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
LemonAid: selection-based crowdsourced contextual help for web applications
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
DPPI '11 Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces
ExpertRank: A topic-aware expert finding algorithm for online knowledge communities
Decision Support Systems
Perception and understanding of social annotations in web search
Proceedings of the 22nd international conference on World Wide Web
TaskGenies: Automatically Providing Action Plans Helps People Complete Tasks
ACM Transactions on Computer-Human Interaction (TOCHI)
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
Information Technology and Management
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Answer Garden allows organizations to develop databases of commonly asked questions that grow “organically” as new questions arise and are answered. It is designed to help in situations (such as field service organizations and customer “hot lines”) where there is a continuing stream of questions, many of which occur over and over, but some of which the organization has never seen before. The system includes a branching network of diagnostic questions that helps users find the answers they want. If the answer is not present, the system automatically sends the question to the appropriate expert, and the answer is returned to the user as well as inserted into the branching network. Experts can also modify this network in response to users' problems.Our initial Answer Garden database contains questions and answers about how to use the X Window System.