Answer Garden: a tool for growing organizational memory
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Observed behavior and perceived value of authors in usenet newsgroups: bridging the gap
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
Open Source Technical Support: A Look at Peer Help-Giving
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 06
Predictors of answer quality in online Q&A sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Knowledge sharing and yahoo answers: everyone knows something
Proceedings of the 17th international conference on World Wide Web
Identifying authoritative actors in question-answering forums: the case of Yahoo! answers
Proceedings of the 14th ACM SIGKDD international conference on Knowledge discovery and data mining
The confusion of crowds: non-dyadic help interactions
Proceedings of the 2008 ACM conference on Computer supported cooperative work
A survey of software learnability: metrics, methodologies and guidelines
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Facts or friends?: distinguishing informational and conversational questions in social Q&A sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Questions in, knowledge in?: a study of naver's question answering community
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sikuli: using GUI screenshots for search and automation
Proceedings of the 22nd annual ACM symposium on User interface software and technology
CommunityCommands: command recommendations for software applications
Proceedings of the 22nd annual ACM symposium on User interface software and technology
Why users of yahoo!: answers do not answer questions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Example-centric programming: integrating web search into the development environment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What would other programmers do: suggesting solutions to error messages
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ToolClips: an investigation of contextual video assistance for functionality understanding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The anatomy of a large-scale social search engine
Proceedings of the 19th international conference on World wide web
Expert identification in community question answering: exploring question selection bias
CIKM '10 Proceedings of the 19th ACM international conference on Information and knowledge management
Design and evaluation of a command recommendation system for software applications
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design lessons from the fastest q&a site in the west
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Modern software product support processes and the usage of multimedia formats
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
LemonAid: selection-based crowdsourced contextual help for web applications
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
MixT: automatic generation of step-by-step mixed media tutorials
Proceedings of the 25th annual ACM symposium on User interface software and technology
Patina: dynamic heatmaps for visualizing application usage
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
TaskGenies: Automatically Providing Action Plans Helps People Complete Tasks
ACM Transactions on Computer-Human Interaction (TOCHI)
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We present IP-QAT, a new community-based question and answer system for software users. Unlike most community forums, IP-QAT is integrated into the actual software application, allowing users to easily post questions, answers and tips without having to leave the application. Our in-product implementation is context-aware and shows relevant posts based on a user's recent activity. It is also designed with minimal transaction costs to encourage users to easily post, include annotated images and file attachments, as well as tag their posts with relevant UI components. We describe a robust cloud-based system implementation, which allowed us to release IP-QAT to 37 users for a 2 week field study. Our study showed that IP-QAT increased user contributions, and subjectively, users found our system more useful and easier to use, in comparison to the existing commercial discussion board.