Facts or friends?: distinguishing informational and conversational questions in social Q&A sites

  • Authors:

  • F. Maxwell Harper;Daniel Moy;Joseph A. Konstan

  • Affiliations:

  • University of Minnesota, Minneapolis, MN, USA;University of Minnesota, Minneapolis, MN, USA;University of Minnesota, Minneapolis, MN, USA

  • Venue:
  • Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
  • Year:
  • 2009

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Abstract

Tens of thousands of questions are asked and answered every day on social question and answer (Q&A) Web sites such as Yahoo Answers. While these sites generate an enormous volume of searchable data, the problem of determining which questions and answers are archival quality has grown. One major component of this problem is the prevalence of conversational questions, identified both by Q&A sites and academic literature as questions that are intended simply to start discussion. For example, a conversational question such as "do you believe in evolution?" might successfully engage users in discussion, but probably will not yield a useful web page for users searching for information about evolution. Using data from three popular Q&A sites, we confirm that humans can reliably distinguish between these conversational questions and other informational questions, and present evidence that conversational questions typically have much lower potential archival value than informational questions. Further, we explore the use of machine learning techniques to automatically classify questions as conversational or informational, learning in the process about categorical, linguistic, and social differences between different question types. Our algorithms approach human performance, attaining 89.7% classification accuracy in our experiments.